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Access Jira not working

MAROUANE BADAHMANE
MAROUANE BADAHMANE Apr 01, 2019

Hello,


I can not access my Jira account,
it shows me a capture of a captcha each time.

Please help me solve this problem.

Best regards

Marouane Badahmane

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2 answers

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Alexey Matveev _Appfire_
Alexey Matveev _Appfire_ Community Leader Apr 01, 2019

Hello,

You need to provide your user name, password and captcha. Or ask your Jira administrator to reset the captcha.

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Sathish kumar
Sathish kumar Apr 01, 2019

Hi,

Continuously if you have tried with wrong password, then it might ask to enter Captcha as well.

OR

If your question is about every time when you login into Jira it is asking you enter captcha . Then you can talk to your admin and de-activate captcha.

Or Admin can increase the failure count to 10 wrong attempts, after that only it will ask for captcha.

Hope this helps

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