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API tokens are not accepted - JIRA custom apps

Edited

We are not able to save the API tokens from the Admin account. All the tokens we have are not accepted in the apps page. As a result we are getting authentication issues when loading the app. 

We are able to get the information in the localhost but it is not loading the JIRA app after installation. 

Admin account: qasymphony@smartrg.com

 

 

access_token.png

Errors :

2020-06-10 (2).png2020-06-11 (2).png

Localhost data:

2020-06-11 (3).png

 

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