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AD user doesn´t exist in Jira Server

Sofia Quintero
Sofia Quintero May 13, 2021

Hello

We are using Jira Server with AD synchronization, recently a user was created on the server correctly with all the necessary data (name, surname, user, email, etc). However, Jira does not recognize it and says that it is a user that does not exist.

 

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Brant Schroeder
Brant Schroeder
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May 19, 2021

@Sofia Quintero Sounds like the user was not added properly on the sync and important data was missing.  You can remove the user in AD do a sync and then add them back to see if it rectifies the issue.

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