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We are using Jira Server with AD synchronization, recently a user was created on the server correctly with all the necessary data (name, surname, user, email, etc). However, Jira does not recognize it and says that it is a user that does not exist.
@Sofia Quintero Sounds like the user was not added properly on the sync and important data was missing. You can remove the user in AD do a sync and then add them back to see if it rectifies the issue.