408 request timeout while uploading

meliodas16
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July 15, 2022

Hello community,

When i try to upload certain files in Jira, i get a 408 request timeout.

In server.xml, i have connectionTimeout="-1".

timeout1.PNG

timeoutgui.PNG

The timeout happens always after 20s:timeout2.PNG

With some other bigger files, i am able to upload them successfully.

P.S : with faster connection, the error doesn't show up and the file is uploaded.

Do you have any ideas please ?

Kind regards !

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
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April 18, 2023

Hi @Meliodas16 ,

please check timeout settings (https://confluence.atlassian.com/doc/configuring-http-timeout-settings-184033.html). If you have some reverse proxy in front of jira please check timeout also at that level.

Hope this helps,

Fabio

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