Atlassian teams are coming to Jira Software!

[Cathy]

Hi, I'm currently configuring our Jira Service management Standard Cloud, and evaluating the benefits of using the Teams feature as a way of routing issues to different work streams within different Projects, versus using another custom such as Component to filter.  I can see the benefits of the ability for teams that work on specific workstreams to @mention the entire team and easily share resources, view work etc.  However, this article states that anyone in the organization can assign issues to the Team, and view a team profile page - https://support.atlassian.com/atlassian-account/docs/visibility-of-atlassian-teams-information/

This concerns me as we have a triage function, so all issues raised by reporters within a service project will land in a triage queue for investigation at 1st line support, and then will be escalated from there to a development team if needed.  We would not want any Reporters to have the ability to bypass this process and assign directly to a dev team.  Is there a way to restrict the access to Teams to only Teams that a user is a member of?

Also on the Team Profile page, can we remove unwanted tiles, such a these not used?

Many thanks :)

[Brett]

Hi, Is there any plan to integrate the Services > Service Owner(Owner Team from ops genie) with affected services and the team field on an issue?

For example - It would make a lot of sense for there to be an integration option for when an affected service is selected on an issue> the team field is auto populated based on the "service owner" team from the services config. Thanks

[Raymart Cruz]

Can the team field be added to the security level?

[Jane Simms]

When will I be able to create a new custom field of type "team"?  We have a use case where one Team opens an issue and then passes it over to another Team.  I need to remember the original Team that reported the issue.  Can I create a field like "Reporter" that uses the system created Teams?  This would be really helpful!

[Matthis Thorade]

As stated by others, it would be very helpful if the JQL function membersOf() would also work with Teams and not just Groups! Groups can only be changed by administrators.

https://jira.atlassian.com/browse/JRACLOUD-81400

https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions/#membersOf--