JSM News & Discussions
Created Oct 5, 2021, Last active Mar 6, 2025
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the se...
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Welcome to our New to Jira Service Management community group! We’re so glad you’re here. If you’re just getting started with the product, this is a great place to come ask questions, share resources...
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...o come true, I’ll be honest: Jira Service Management can’t do any of the above for you. (Yet?) But it does have its fair share of automations that can make life a little easier. For those of y...
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Welcome all to JSM News & Discussions! We are happy to have you here. Let's start with introductions: How long have you been using Jira Service Management? Have a special or unique use case...
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Hi folks! For those of you who have been a member of this group for awhile, thanks for sticking around! For those that are newer, welcome! I'm a community strategist here at Atlassian. It's a prett...
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As stated above we have the ability to create the process from the ground up in JSM. Being the problem manager I am looking to design a clean and simple process. I would like to know if a...
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Hey there JSM Community! Are you ready to revolutionize your service management experience? Discover Atlassian University's latest learning collection: Transition to Jira Service Management Cloud....
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Hi everyone, Got our very first project on production about a week ago. And also got our first "problem" I can't find a way to resolve. Here is the point. User send us ticket with attache...
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G’day JSM Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London and...
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One customer shared that he can't add comment to the tickets closed. Sharing some background. Hopefully it can give you some clue to share your insight. Thanks everyone! 1) the ticket was cre...
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Hi, I'm wondering if there's a way to see which email an issue came in through. I see you can add multiple emails for issues to be created from, now my question is, is there anyway on the issu...
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Hey team, I'm in a bit of a pickle.. .I've got a JSM Team-managed project with about 10 agents. All the agents have the following: The default "Agent" role in the project A JSM license Acce...
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Hello everyone, Here is Qiang from Auckland, New Zealand. I started working with JSM from Sep 2024 and like it more and more as its strong extensibility and features. Joining the community to learn ...
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Hello..I am so aggravated from having to once again explain all this..It's been 2yrs..Enough is enough..It's borderline harassment at this point but here we go again.....Ugh! I was added to one of y...
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Hi, I am setting up a test Service Management project in Jira Data center and would like to configure the following: All Service Desk agents can see all issues (Browse Projects Permission is assign...
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Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
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Hello Everyone!. I am currently working as a Project manager in Devops/cloud service providing company. I have transitioned form Product based company to service. Please do let me know your expertise...
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Hello, I have been practicing Jira administration for the past three years and recently started working with Jira Service Management. Excited to be part of this group and eager to learn more
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Hi Team! I'm new here in this JSM group. I've been using JSM in my work for almost 3 years, so I'm looking forward to learning more about it and sharing my knowledge. Thanks!
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🚨 Announcement: Transform Your ITSM Strategy with Atlassian’s FREE Webinar! 📅 Date: January 29th, 2025 🕚 Time: 11:00 AM Pacific Time 📍 Location: Onli...
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If you're working with Jira Service Management, creating and managing forms effectively can be a challenge—especially when dealing with custom fields and conditional fie...
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Hey all, I've been using JSM for several years and am constantly looking for ways to ensure my agents only end up getting tickets that require a human to help with. Basically I wanted to expand Tier...
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We are on Data Center. We have been asked if we are able to export to a PowerPoint. Currently we have issue information being recorded in an Asset Object Type. Any suggested Apps?
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Hi everyone. Looking forward for all the topics discussed here
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Is that possible to copy one form request from one project to another project in JSM DC enviroment??
Is that possible to copy one form request from one project to another project in data center
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Hi, Atlassian Community! 👋 Starting out with Jira Service Management (JSM) can feel overwhelming-there’s so much to explore, from queues and SLAs to workflows and automation. I remember when I firs...
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Hello Folks, I just joined this group in atlassian community, although I'm not new to JSM, I've been using it much, and know a few things already, but I'll be happy to ask my queries here an...
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Hi Folks! Happy New Year! ICYMI, @Kate Pawlak _Appsvio_ is back at it, hosting her first Community Led Class of the year! This class is not to be missed if you're just ...
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Hey everyone, and a Happy New Year to you all! 🎉 Just a quick intro - the name's Tom and I've been lurking for quite some time. I'm a long-term Jira Jedi and love to lean on Confluence (especially ...
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