Created Oct 5, 2021, Last active Feb 28, 2025
Hi all, Looking forward to being an active member of the community. I've used Jira in the past to manage a strictly waterfall process for development of PeopleSoft. Now, I manage development of a f...
Hello Community! 👋 We are working on improving HR agent efficiency in Jira Service Management. Whether you are already using Jira Service Management for HR or considering it, help us identify whe...
Hello JSM aficionados. I am trying to set up JSM as a ESM solution in a commercial real estate management setting. My question relates to custom fields and queues/dashboards. My design involves ...
November 13th marked the inaugural meeting of the online Atlassian Community Chapter “ITSM/ESM Masters” and what a great first session - check out the chapter page here [1]. Our special guests shared...
Hi Folks! Caity Belta here. I work at Atlassian as a Community Strategist. My role involves enabling internal teams like product, marketing, and solutions engineering to engage more with our commun...
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.
Hey everyone! After some exploration, I found a way to link asset objects to a specific customer so that they can only see assets assigned to them in the portal form—natively, without extra workar...
Hello everyone, I have a question regarding managing access rights in JSM regarding the Portal. Currently, I have built one project with 3 organisations within it. Each organi...
Hello all, I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. I tried using Zapier, but it appears to be too task driven...
Greetings JSM Community, So excited to be here to share and learn from everyone. My role is Release Train Engineer at Boeing BGS Next Gen Product Support for 10+ teams that keeps...
Looking for suggestions on how to capture all features that are part of the M365 contract (think Word, Outlook, Teams, Sharepoint, etc.) in JSM. Is each feature a service that can be referenced when...
Hi, I'm working on creating a KB for my JSM instance and I'm facing some difficulties as it is my first time doing it. Some one cam help me on find documentation/training on how to implement a KB in...
Update November 11, 2024 Thank you all for your patience as we share more details about the EAP. Our goal is to make Jira Service Management easier to use and more powerful for HR teams. The k...
Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
Recently a Stay in the Loop infobox marketing message has appeared in our Jira tickets at the Activity feed. Given our organisation deals with highly sensitive data any sort of encouragement to do...
I have submitted a Emissions/Certification Replacement/Supplementary Label Request. when can i expect an assignee? The status of my request still says waiting for support.
Hello I am Qasim Aloudat when I try to send messages for my team from Gmail it appouse.why this hapend?
🚨 Challenges of Scaling a Service Desk? We’ve Got Solutions Adhering to best practices allows enterprises to effectively manage their Jira Service Desk instances, leading to a more organized...
There is a suggestion already for this request. However, I wanted to bring this up for anyone who is new so that this can be upvoted. This suggestion was created in 2015 and still hasn't been impleme...
It seems that whenever a ticket is resolved, the customer will get the survey. Is it possible to limit the number of surveys to let's say every other 3rd resolved ticket? Having a survey email sent e...
We are currently using the free plan of Jira, and I need to set up an automatic integration between Jira and Confluence. The goal is to display the project status&...
Good to be connected with you!
My name is Alexandra D. from Perú and I recently joined as a Community Leader and I’m thrilled to be part of this group.
Looking to streamline your service delivery? Join us for a free training session where you’ll learn how to design and implement a service catalog that aligns with your business needs and enhances you...
Hi there, I am trying to find if we can automate the scan to gather asset information with following scenarios mentioned below and import data into JIRA Server Management. 1. When a new asset ...
Hello Community! 👋 You have an opportunity to learn how to customize your service desk portal for the Enterprise 🔗 here. We’re organizing free webinar about Adapting Jira Servi...
Want to talk shop with fellow JSM experts, get the latest updates from the Atlassian team, and learn best practices? Have tips or tricks to share? You’re not alone! Join our group & be in the loop!
Copied to clipboard