JSM News & Discussions
Created Oct 5, 2021, Last active Mar 6, 2025
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My name is Steffy and I recently joined as a member of this amazing community! I'm thrilled to be part of this group and to learn alongside all of you. Whether you're just start...
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Hi. My name is Alejandra, I have used Jira with team-managed project since three years. Now I activate free trial period for JSM to analyze how to implement functionality for request for...
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Good Day, First of all Happy Holidays everyone! I am not new to JSM, however I am new to lot of new features that were added and didn't get a chance to test. Recently, I learned about Assets. I...
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so call...
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Hi all, Looking forward to being an active member of the community. I've used Jira in the past to manage a strictly waterfall process for development of PeopleSoft. Now, I manage development of a f...
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Hello Community! 👋 We are working on improving HR agent efficiency in Jira Service Management. Whether you are already using Jira Service Management for HR or considering it, help us identify whe...
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Hello JSM aficionados. I am trying to set up JSM as a ESM solution in a commercial real estate management setting. My question relates to custom fields and queues/dashboards. My design involves ...
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November 13th marked the inaugural meeting of the online Atlassian Community Chapter “ITSM/ESM Masters” and what a great first session - check out the chapter page here [1]. Our special guests shared...
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Hi Folks! Caity Belta here. I work at Atlassian as a Community Strategist. My role involves enabling internal teams like product, marketing, and solutions engineering to engage more with our commun...
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Hey everyone! After some exploration, I found a way to link asset objects to a specific customer so that they can only see assets assigned to them in the portal form—natively, without extra workar...
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Hello everyone, I have a question regarding managing access rights in JSM regarding the Portal. Currently, I have built one project with 3 organisations within it. Each organi...
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Hello all, I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. I tried using Zapier, but it appears to be too task driven...
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Greetings JSM Community, So excited to be here to share and learn from everyone. My role is Release Train Engineer at Boeing BGS Next Gen Product Support for 10+ teams that keeps...
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Looking for suggestions on how to capture all features that are part of the M365 contract (think Word, Outlook, Teams, Sharepoint, etc.) in JSM. Is each feature a service that can be referenced when...
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Hi, I'm working on creating a KB for my JSM instance and I'm facing some difficulties as it is my first time doing it. Some one cam help me on find documentation/training on how to implement a KB in...
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Update November 11, 2024 Thank you all for your patience as we share more details about the EAP. Our goal is to make Jira Service Management easier to use and more powerful for HR teams. The k...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Recently a Stay in the Loop infobox marketing message has appeared in our Jira tickets at the Activity feed. Given our organisation deals with highly sensitive data any sort of encouragement to do...
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I have submitted a Emissions/Certification Replacement/Supplementary Label Request. when can i expect an assignee? The status of my request still says waiting for support.
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Hello I am Qasim Aloudat when I try to send messages for my team from Gmail it appouse.why this hapend?
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🚨 Challenges of Scaling a Service Desk? We’ve Got Solutions Adhering to best practices allows enterprises to effectively manage their Jira Service Desk instances, leading to a more organized...
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There is a suggestion already for this request. However, I wanted to bring this up for anyone who is new so that this can be upvoted. This suggestion was created in 2015 and still hasn't been impleme...
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It seems that whenever a ticket is resolved, the customer will get the survey. Is it possible to limit the number of surveys to let's say every other 3rd resolved ticket? Having a survey email sent e...
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We are currently using the free plan of Jira, and I need to set up an automatic integration between Jira and Confluence. The goal is to display the project status&...
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