JSM Team-managed project user cannot use a user picket

[Robert Hean]

Hey team,

I'm in a bit of a pickle.. .I've got a JSM Team-managed project with about 10 agents. All the agents have the following:

1. The default "Agent" role in the project
2. A JSM license
3. Access to all tickets (e.g. no restrictions)
4. Ability to add/change the reporter and/or assignee field

4 of these individuals (all happen to be located in India) cannot change a custom user picker field.

The other 6 can (including one who sits in India with the 4 who can't).

None of the following has helped:

1. Making a new Role and assigning folks to it
2. Removing, then re-adding to the project
3. making them project Admins

Given it's team-managed I'm not quite sure what else to look into... would appreciate any ideas!

[Roger]

Maybe you can get more insight if you replicate the situation in a minimal setting on a test-environment.

[Paul Daly]

Is there any user filtering on the user picker field? 

[Csaba Vertessy]

Hey, 

Hm, just a guess: are these agents part of the group on which the user picker is based on?