It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Many questions don't fulfill ROE standards Edited

Hey, new forum is great, there's no (very little) SPAM, but still many questions don't fulfill ROE and it's basically impossible to answer them in any reasonable manner. 

Could we get any template button with kind request to reword those questions. Furthermore, I can imagine platform could remove such questions if nobody rewords them in foreseeable future. Otherwise we will have a lot of not answered, not meaningful questions. 

 

What do you think ?

5 comments

Warren Community Leader Oct 11, 2017

I agree, I often have no idea what a poster is asking because they've given so little information.

Screenshots, code / JQL examples are often required but not there

Something I've always felt was lacking from the previous incarnations and this version too is "curation".

I'd love to be able to take the older nonsense questions and bin them when people don't respond with clarifications. 

And a quick "have you read the logs" button to pre-fill a reply.

And force them to enter (at least one) product, plus Cloud or Server for the ones that are both.

And have some way to flag questions as "answered by Article or Question X" so when someone hits them in a search, they land in a better place.

And be able to edit labels properly

Stack Overflow puts a lot of effort into curation. Good in the long run, a bit annoying in the short term. English is hard for some people. Some people are rather lazy and don't want to think before asking a question. 

sg Atlassian Team Oct 11, 2017

Thanks for the suggestions! We are scoping curation feature additions in our roadmap to help address issues like the ones that @Nic Brough {Adaptavist} mentioned. Please keep these ideas coming.

I think @Monique van den Berg might be able to comment on what we are doing to solicit better question composition, etc.

Rachel Wright Community Leader Oct 13, 2017

+1 for collecting more details on the question screen.  Knowing a user's deployment method (Server, Cloud, Data Center, Partner Hosted, Commodore 64 under the stairs in the basement...) would be really helpful when adding answers.  Version would also be helpful.

OR, if you don't want to ask it on the question screen, add it to the user's profile.  They can fill in their product details once and they can be automatically appended to their question.  Profile data for the applicable application could be pulled in based on the tag.  Or, we could click their profile link to get those details for questions that need it.  Of course, this only works if people keep their profile accurate...but it's better than no data.

Also, what about using the white space to the right of the "Details" text area to explain what a good description contains and/or link to good question examples?  For any question, the user should provide the actual outcome vs expected outcome, a URL, and a screenshot!

LarryBrock Community Leader Jul 26, 2018

Hi Rachel - given your current living arrangement, your reference to "under the stairs" made me chuckle.  Hope you and Chris are healthy and happy!

Rachel Wright Community Leader Jul 26, 2018

Thanks @LarryBrock!  We're north of you in Amarillo this week.  Under my RV stairs right now is not a Commodore 64 but a big mud puddle from last night's storm.  Texas and Florida sure know how to host a scary thunderstorm!  

Warren Community Leader Oct 17, 2017

The other aspect to this is getting something marked as "Answer". I hate going back to something that I've answered and asking the poster to mark my answer, hence it's not happening. We need an easier and more obvious way for people to know that they should mark it as answered.

@Warren we are definitely working on this. The email reminder that goes out is being updated in the next week or two and should make it a lot clearer.  

Comment

Log in or Sign up to comment
Community showcase
Published in Feedback & Announcements

Marketplace App Review badge is now live!

If you are one of the thousands of users of a Marketplace app, then you’ll love t his month’s community badge ! All you’ll need to do to receive Novembers challenge badge is leave 2 helpful reviews o...

924 views 28 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you