Which confluence users are not actively using Confluence?

[Matt Lane]

I have recently been doing an audit on product licenses. I found there was a number of staff members currently on the list of those with Confluence licences who when I am viewing their "Last seen" data information for the product it says they have "Never accessed".

Now for some of these people I know this is totally incorrect, as many are in my Department and I know they have accessed and used Confluence. Even if they have not necessarily published pages themselves or been a contributor to a page, they have used Confluence to view pages that were published by other staff.

So my question is this...

How can I found out which of these staff are not actively accessing Confluence pages at all?

e.g. I want to know who hasn't been using their Confluence licence in the past 6 months, so that we can reclaim unused licences.

[Ollie Guan]

Hi @Matt Lane ,

pls refer to these posts.

https://community.atlassian.com/t5/Confluence-questions/List-of-Inactive-Users-on-Cloud-Confluence-without-using-SQL/qaq-p/1209707

https://community.atlassian.com/t5/Jira-questions/How-to-Deactivate-Users-in-Cloud-who-never-login-last-60-days/qaq-p/1414377

[Matt Lane]

Thanks Ollie, by the looks of things there simply is not a feature for Confluence Cloud yet that allows what I am looking to find out about these users.

And the exported CSV information about users that can be retrieved from user management or directory managed accounts view, I am already using to find out what I know so far about the user accounts.