I cannot edit a Confluence page I am an admin for

[Brian Horwitz]

Hi,

I setup a new Confluence page.  Now when I hit the pencil button to edit it, it goes to the edit screen but I cannot edit anything.  Any ideas how to fix this?  The permission in settings look right to me...

Thanks.
-Brian

[Dominic Lagger · Accepted solution]

Hi @Brian Horwitz 

What do you mean by "it goes to the edit screen, but I cannot edit anything"?

• Does the save button or the close button appear?
• Can you write, can you delete text?
• Is the page totally empty or does it have any text?
• And is that page the only page with this behaviour? What happens, when you create another page?

Could you provide a screenshot from the edit mode? 

Thanks for sharing the information

Regards, Dominic

[Brian Horwitz]

This is what I see when I click on the pencil to go into edit mode (mind you I created the page 2 days ago).  None of the text is editable...when I try to type over some of the text it simply does nothing at all:

I can add/edit pages under this main page.

Thanks for your help!

-Brian

[Dominic Lagger]

So I tried a bit and for one space, I could reproduce it. 

After some research, there are several users, who have this issue. I found this issue for confluence cloud: https://jira.atlassian.com/browse/CONFCLOUD-68168

Also there are a lot of users who asked the community with differen answers:

• https://community.atlassian.com/t5/Confluence-questions/Cannot-make-any-changes-in-edit-mode/qaq-p/1216331
• https://community.atlassian.com/t5/Confluence-questions/Unable-to-edit-New-Experience-pages-on-Confluence-Cloud/qaq-p/1181278

I personally tried microsoft edge, and there it worked. 

Can you try another browser? 

[Dominic Lagger]

Here is the best community article in my opinion. 

https://community.atlassian.com/t5/Confluence-questions/I-can-add-pages-but-when-i-try-to-edit-it-the-controls-are/qaq-p/1227991

Steps which are recommended in this thread: 

• Check WSS (WebSockets) 
• Check newest Chrome version
• Try in incognito or private browsing
• Try from another network / PC

[Brian Horwitz]

I tried in Chrome, Edge and Firefox to no avail.  Let me try your other suggestions.

[Brian Horwitz]

It seems to be a proxy issue.  I tried everything mentioned above, and the only thing that worked was when I used our less secure "guest" wifi account.  It's very strange that this is the only site giving me this issue...I am able to modify several other Confluence pages.

[Dominic Lagger]

Yes, same for me. I can edit some pages, and some I can't edit. But I think the difference is the new editor style. Confluence cloud released the new editor feature some time ago. All new pages coming with this editor. And all pages with this editor, I can't edit. 

All old pages, coming with the old editor, I can easily edit. Maybe you can observe the same.

[Tim Jones]

We've been having this issue for months now. We're reviewing alternate platforms. Very frustrating.

[Marc Padovani]

We had a similar issue and discovered a workaround.

Here is the situation:

• Both myself and my coworker have global admin privileges yet we did not see the "edit" option on a page
• The edit option appeared on other, similar pages but for 2 pages, it did not.

Resolution:

• Some of the pages had "Editing Restricted" enabled while others did not
  • Click on the three dots ("...") to the top right and choose "Restrictions"
  • Either add yourself to the list of the restricted editors or choose the "No restrictions" option

[Jed Freeman]

My experience in latest Chrome Win 10:

1. Logged out, logged back in. Was asked to update my password. Could this be possible cause?

2. Cleared all cookies. In chrome go to: chrome://settings/siteData

3. Search "atlass" and clear all showing. Restart browser, login.

Can now edit pages from both Confluence and Jira