Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can add pages but when i try to edit it the controls are greyed out apart from text colour control Edited

I can create pages in confluence but when i try to edit them they are not available for me to edit. The controls are greyed out but the change text colour one is not. (see attached image)

Screenshot 2019-11-14 at 12.37.22.png

I have admin access to the site, and to confluence. i cant edit the title but I must have been able to when i created the page.


I have been able to edit some pages in the space but some when i create them are just locked and not editable.



1 answer

0 votes

Hello Nino,

Thank you for bringing this to us. We experienced this in the past for users who either don't have WSS allowed, or are using an older version of Chrome (i.e 77).

Can you first check that you have allowed WebSockets, and if that's not the case, confirm if your browser is on the latest version? 

Thank you for your help.



Hi Shannon,


websockets are allowed and i am running the latest version of chrome (Version 78.0.3904.108 (Official Build) (64-bit)). The issue persists on Safari also.




Hi Shannon,



Websockets work fine...I am running the latest Chrome browser (Version 78.0.3904.108 (Official Build) (64-bit))


The issue happens in Safari also and firefox.


best reagards


Hi Nino,

Thank you for confirming. 

Are you testing this from the same internet location? Can you test from different computers and networks and see if you have the issue?

You can also try with Incognito or Private Browsing mode on your browser, and disable any browser add-ons. If that doesn't work, can you clear your browser cache and see if you have the same issue?



Hi its the same in incognito, from home and also from our other offices. Also tried on 2 different computers.



This seems only to be pages with the new editor can i just switch to the old one as any pages that use that work fine.

Hi Nino,

Thank you for confirming that. It's no longer possible to switch to the old editor. At this point, I would recommend that you raise this with the Cloud Support Team if you are able. We will be better able to troubleshoot this further with you there. 

If you are not able, can you please let me know your timezone and working hours so I can log it with the proper region? 



Hi I am in the UK

I raised a ticket with support thanks!

Like Shannon Spaniol likes this


Thank you for your confirmation! I've added my comments to the ticket, and I'll keep an eye on it for the resolution. We will contact you as soon as we've had a chance to have a deeper look.



I'm having the same exact issue now... updated chrome, was working amoment ago, and now the editor is totally "crashed"

Like Miranda Fonteijn likes this

What was the resolution for this ticket? I am experiencing the exact same issue. Other users can edit the page I have created, but I am unable to edit the page I created myself.

Like Jacob Whitt likes this

seems it was done in private/no resolution


i found i have to restart chrome and it will work ONCE (maybe)

I'm beginning to think it is their servers that host the editor etc that is crashed or malfunctioning. It doesnt make sense that it works one minute and the next no

I managed to resolve this by having someone else edit the page, publish it and now I am able to edit them again. Might be worth a try :)

Like Jacob Whitt likes this

im alone managing the page im on, others in my team at my job wouldnt do it, so im just refreshing and waiting til it works each time

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

494 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you