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Now that Compass has gone GA has anyone managed to work out how to add a Basic User?  It's simple enough for Full or Admin but for the life of me I can't work out how to add some of our existing Atlassian users as Basic users to Compass. 

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Just in case anyone else has this issue.  We needed to get our Atlassian admin portal upgraded to the latest version and that then gave us the ability to add basic users.

Hi @Gavin Johnson thanks for answering this -- could you explain how to do that?

Atlassian support did it for us.  They're in the process of migrating everyones Atlassian admin portal to the latest version ( so they just expedited ours to get it done sooner.  As soon as they'd done that we could add basic users.

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Nov 28, 2023

Is it possible to get basic user without atlassian support? Being on free plan does not allow to make a ticket to them and all documentation says, a free plan have a basic user role.

Only things I'm able to do is grant product access which consumes a license.

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2023

Hi Gavin, this was asked on another thread so I figured I'd send the answer here as well. Feel free to open a support ticket through the intercom widget in Compass and the support team can provide additional clarification.

We don’t currently have the ability to have Basic users as beta participants.  As part of the beta program, until March 31st 2024 we are using the product for free with the ability to add all users as “Full Users” with no charges. Following this date, we would be transitioned to a standard account, granting us the flexibility to categorize users as either Basic users or Full users.  We would have to leave beta early to check out Basic users.

The product's no longer beta though, it's gone GA.  If you try and add somebody to compass you get "You've reached the maximum number of users for one of your products. To add this user, upgrade your plan"

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2023

Sorry you're seeing this error, Gavin. Can you reach out to support in the app? I'll go ahead and share this thread with them so they can help get this sorted out quickly.

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