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We couldn’t log you in

Mike Flannery April 3, 2023

I am unable to login into bitbucket. and get the following

"We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again"

I have tried to clear my cookies and use incognito mode. With no luck. Others on the site had there account set to inactive and needed it to be switched to active. Is this what is happening here, or is there something else I need to try? 

let me know what I need to do, to access Bitbucket. 

Thanks

Mike

1 answer

0 votes
Ash Yadav - VMotion IT Solutions
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2023

Hi @Mike Flannery welcome to the Atlassian Community! 

 

Have you tried using a different browser completely to rule out a browser issue? 

Have you been able to login recently or is this a new issue? 

 

Usually when an account is set to inactive the error would specify it so that's why I wanted to check that first. 

 

Let me know. 

 

Kind Regards, 

Ash 

Mike Flannery April 3, 2023

Hi Ash

I have tried both Chrome and Edge, same thing happens. We have recently started using bitbucket in the office, but have been using Jira for and other Atlassian products for a long time.  I have not been able to sign in at all, since a invite link was sent to me. 

I think I already had a bitbucket account from a years ago, when we were trying things out. So thought I might be inactive. 

Is there anything else I can try or anything to give you some more info. 

let me know happy to do any testing needed, to figure out. 

Thanks for the help.

Mike

Ash Yadav - VMotion IT Solutions
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2023

Hi @Mike Flannery , 

 

I would try the following: 

1) Try using a different network connection (if possible).

2) Download a brand new browser that you haven't used before as a test. 

 

If you're able to login on a new network connection and browser then we know the issue is possibly network or cache related. Feel free to try them independently of each other. 

 

There is another thread here with a similar issue and users reported it resolved, might be worth checking it out: https://community.atlassian.com/t5/Confluence-questions/We-couldn-t-log-you-in/qaq-p/1610355

 

If that fails, I would reach out to Atlassian Support.

 

Hope this helps.

 

Kind Regards, 

Ash 

Mike Flannery April 3, 2023

Hi Ash

 

1) Right now I don't have the ability to go to a different network, But I cant imagine this is the reason, as everyone else in the office, has b=not experienced this and they are on the same network, as myself. 

2) I downloaded firefox and tried a fresh but still got the same error. 

I have also tried someone else computer in incognito mode, they can sign into there version without any problems, but with my credentials, they end up with the same error. 

I have been through threads like this, I have tried deleting cookies, restarting, rebooting, and incognito mode, without any luck. 

The reason I said about inactive was because, people complained with the same issue and the solution was the being inactive. 

https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-access-Bitbucket/qaq-p/2100543

or

https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-Bitbucket-We-couldn-t-log-you-in/qaq-p/1896018

Let me know 

Again thanks for the help

Mike

Ash Yadav - VMotion IT Solutions
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2023

Hi Mike, 

 

In this case I would open a support ticket with Atlassian to check if it is inactive or not. 

Sounds like we've checked off every other possibility. 

 

https://support.atlassian.com/contact/#/

 

Best of luck and let me know if they manage to get it resolved! 

 

Kind Regards, 

Ash

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