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Unable to login Bitbucket - We couldn’t log you in

Edited

Hi,

i am getting following error when login to bit bucket account.

 

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

 

Thanks,

Vasanthan

2 answers

1 accepted

0 votes
Answer accepted

Hi @Vasanthan Ramachandran,

I checked in our system and the Bitbucket Cloud account with the same email as your community account was marked as inactive, which I believe is the reason why you couldn't log in.

I went ahead and reactivated your account, could you please try to log in now?

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

Hi @Theodora Boudale 

 now working properly.Thanks

Regards,

Vasanthan

Hi Vasanthan,

Thank you for the update and you are very welcome.

Please feel free to reach out if you ever need anything else.

Kind regards,
Theodora

0 votes
Fabian Lim Community Leader Dec 26, 2021

Hi @Vasanthan Ramachandran

Welcome to the community!

Take a look at this post for some workaround on this issue: https://community.atlassian.com/t5/Jira-Software-questions/Cannot-access-JIRA-in-Chrome-anymore/qaq-p/1525331

Regards

Hi,

I already tried all methods and all browsers(edge,chrome,firefox). for me JIRA working properly . i am having issue with Bitbucket alone.

1) Whenever try to login the below error page only shown.but when clicking the Bitbucket link it goes to dashboard page.(2)

bitbucket login issue 2.png

2) After moving to dashboard page , the page keep on asking username and password ( *enter credentials also not working). even after cancel the popup box , it will keep on asking username password for 3 or 4 times.

bitbucket login issue.png

3) After cancel the sign in pop box ,if i click any of the link in the dashboard .again it goes to step (1)

Regards,

Vasanthan

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