Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Unable to access Bitbucket

Andrea Campodifiori
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 7, 2022

I tried to login to my old Bitbucket account and i receive this error :

 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

 

I tried to change browser, pc and clear all cache but still give me this error. How can I fix it?

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 8, 2022

Hi Andrea,

Your Bitbucket Cloud account was set to inactive, which is the reason for the error you were seeing.

I went ahead and reactivated it, could you please let me know if you are able to log in now?

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events