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Missing "Alert created" automation trigger

Connor
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Sep 20, 2023

I asked this same question in the JSM community group, without getting an answer yet, so before I contact Atlassian support I thought I would ask again in the automation community.

I was reading a product update titled New automation action: Create incident which has the following description, link to documentation, and accompanying screenshot.

When this action is executed, an incident of selected request type will be created in the selected service project on Jira Service Management. For example, you can use this action to create a new incident when an alert is created and meets certain criteria.

You'll also have the option to link the alert with the new incident, and to avoid creating a new incident if the action has already created an open incident of the same type in the project.

Learn more about the create incident action.JiraAutomation-CreateIncident.png

I wanted to test this new action by creating a similar rule to the one shown in the screenshot. The problem is I can't find any Alert created triggered, at the project or global automation level. The Alert created trigger is also missing from Atlassian's documentation on Jira automation triggers.

Am I crazy or doing something wrong? Has anyone seen or used this Alert created trigger? Is it a new trigger that hasn't been released yet?

2 answers

1 vote
Makarand Gomashe
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 28, 2023

Hi @Connor 

Thank you for calling this out! I have replied in the JSM community! Apologies for the delay! Sharing it here again for the visibility of the Automation community.

The Alert Created trigger is still under development. I don’t have a timeline for when it will be available, but when it is we will share it here on Community.

In the meantime, we’ve updated the product update and screenshot.

Thanks,
Makarand
PM, JSM

0 votes
Bill Sheboy
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 20, 2023

Hi @Connor 

I also checked and that trigger, "Alert Created", does not appear for JSM, JSD, Jira Cloud, or Jira Server/Data Center documentation...at this time.  It is possible it existed in a non-prod version long enough for someone to make that screen image.  Or it is from a marketplace addon.

Recently I also encountered some actions that were quietly removed from automation documentation, sometime since June 2023.  The response from the automation team's product people was: it was never in prod and was only a documentation page error. 

Hmmm...puzzling.

Kind regards,
Bill

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