Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,369,314
Community Members
 
Community Events
168
Community Groups

Jira Automation Email - Loop Through Issues for each Assignee

I am building a Jira automation rule to send a scheduled email with the results from a JQL query. I currently have the email body formatted as such:

The following issues are due soon: 
{{#issues}}
<li> <a href="{{toUrl}}">{{key}} - {{summary}}</a> is due on: <b>{{duedate.format("MM/dd/yyyy")}}</b></li>
{{/}}

 which loops through the issues from the JQL query. However, this loops through ALL issues in the query results and sends the email to:

1. All assignees as a group email (if option "Process all issues produced by this trigger in bulk" is selected in the "Scheduled" options)

or

2. Each assignee individually, but with each issue in a different email (if option "Process all issues produced by this trigger in bulk" is not selected in the "Scheduled" options)

What I would like is for each assignee to get only one email with all issues in a list. The email should only send to each assignee individually, not as one email with multiple recipients.Screen Shot 2020-10-07 at 10.45.22 AM.pngScreen Shot 2020-10-07 at 10.45.10 AM.png

Thanks!

3 answers

1 accepted

4 votes
Answer accepted

Hi @ND

Instead of using Automation, can I suggest 3 easier ways to let users know about approaching due dates?

First, create a JQL filter + save your filter. Edit filter details: update permissions to make sure users can use it. Add an explicit filter name and filter description. Then :

  1. In Issue/Manage filters: you can subscribe a group of users to this filter and configure the scheduler to send filter results every day at 9 am.
  2. you can also ask interested users to subscribe individually to this filter. And let them configure the scheduler with their preferences.
  3. Last: in the filter screen, users have access to Export/RSS feature.

2020-10-07_17-23-52.png

 

What do you think about these suggestions? 

1 vote
nmenere Atlassian Team Oct 12, 2020

@ND I think you are best off going with Sedera's approach. In Automation we have no way of grouping by a user or iterating over a list of users (then running a JQL for them).

@Sedera Randria approach is how I do in my team.

 

Cheers,

Nick [Atlassian - Automation Group Product Manager]

Hello, I can't make a loop and I don't get why...

The mail I receive is empty, no datas at all :\

 

I do have ONE issue in a active sprint for my test, but can't figure out how to make my code work

 

<ol>
{{#issues}}
<li> [{{key}} {{summary}}]({{toUrl}}) was transitioned to {{status.name}} </li>
{{/}}
</ol>

 

Capture d’écran 2021-11-08 à 16.47.14.pngCapture d’écran 2021-11-08 à 16.45.30.png

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events