Atlassian Automation

In short: a comment appears on a linked issue when I resolve the original one. I thought this is caused by my automation, but I disabled all and it still happens. I have a weird side effect of an au...

• Question
• automation
• jira
• jira-service-management
• jsm

  Hello!   I'm trying to set an automation to copy fields from the linked task to the main one in `Product Discovery` board Got this error:     Action details: ["10021",...

• Question
• automation

Hi, Als ik een saved reply aanmaak in Sendboard, dan word deze anders weergeven dan ik heb aangemaakt, zie voorbeeld Template saved reply: Hi Ferry, We hebben de onderstaande klus op {{%Ingepla...

• Question

In one of my project, I've created "Account" field as short text instead of dropdown. Post that I've created "Account" with dropdown as well. However, I've to migrate all values from "Account[Short T...

• Question
• automation

Jira Service Desk is configured to receive PRTG Alerts which usually produces a lot of tickets for the same system when an issue occurs.   We would like to implement the following: 1. If a ti...

• Question
• automation

Greetings Community! I just saw in the weekly release blog Atlassian is rolling out a new rule action, allowing the creation and upload of Google Docs from Jira and Confluence automation rules.&nbs...

• Discussion
• automation

        Hi community, I am using Jira Standard with access to two projects: Caree (Jira Software - classic project), Support (Jira Service Management). Here’s what I...

• Discussion
• automation

Is anybody successful using the Insert account ids option in the Lookup Issue action or JQL conditions? I'm not finding documentation of that feature in the Automation documents. I found it mention...

• Question
• automation
• jira-cloud

I have all filters and data set up correctly (I believe) but am receiving no data in the capacity tracker.

• Question
• automation
• capacity-tracker
• jira

The issue: We have a separate space for our chatbot to ingest content and provide replies to plain language questions. What we would like to do is have an automation run once daily to copy the co...

• Question
• automation
• confluence-cloud

Hello, i have a question about RTM Execution Ticket Type. On linked tickets, i have the "status" of the ticket on the right of the ticket (here: a executer). But i need to see the Result of the execu...

• Question
• issue-link

  Hello community, greetings to everyone. I wanted to share a case I’ve been working on and ask if anyone has successfully resolved something similar. We were requested to implement an enhanc...

• Discussion
• automation
• branch
• cloud
• jira-automation
• parallel
• +1 more tag...

Hi community and friends, I have a question about "Automatically cancel duplicate request". My context: 1, There was a ticket raised for an issue. 2, Few days later, a new ticket is also raised w...

• Question
• automation
• duplicate

can we create a custom jql functions where we can add a dropdown in jira search bar with the names of user we are fetching in the function?

• Question
• automation

Hi everyone,   I'm following the documentation of this newly released feature, but I'm not being able to retrieve the data. Forms uuid according to  https://developer.atlassia...

• Question
• automation

Hola comunidad, estoy tratando de realizar una automatización, lo que busco es que usando los campos de fecha Start Date y Fecha de Vencimiento, se calcule el tiempo de Estimación Original y lo ingr...

• Question
• automation

Currently we are being spammed with tickets with specific description(attached).How can I create a rule so that JIira can    auto close as soon as they are created

• Question
• automation

Hello Experts, In my dashboard I would like to add a parameter that shows how many times the Ranking field (its a custom field) has changed in the last 6 months. Is there any way to do this auto...

• Question
• automation

Hi team, I have created a Jira cloud automation using the "Object Created" trigger. How can I obtain the trigger object key? Thank you.

• Question
• automation

I want to set a specific time and date to close an open sprint and start the next one. Can this be done with automation?

• Question
• automation

Hello everyone! I'm working on a project where I want to automate some processes in Jira, specifically the creation of Boxes within BigPicture, using Automation for Jira and the BigPicture REST API....

• Discussion
• automation
• big-picture
• cloud
• jira-automation
• rest-api

Hi all,  I am trying to create an automation, and I would like to use the lookup table. I have created a smart value named "provider." Can I use the value of this variable to retrieve the cor...

• Question
• automation

Hello everyone, I’ve created an automation rule triggered by an issue transition, which generates subtasks as part of the workflow. However, the Reporter on each subtask is automatically set to "Aut...

• Question
• automation
• jira-cloud

Hello! I’m stuck with JSM Automation (Cloud) and was wondering if any bright minds here could help me find the right way forward. We have a service project where issue creation via email is enabled...

• Question
• automation
• jira

Hola estimados  Solamente tengo una consulta por si alguno de todos ha pasado por este proceso, Salesforce como tal se puede integrar con proyectos de Jira Service Managemente gestionados por l...

• Question
• automation
• salesforce