Received email from advocates@am.atlassian.com

[IT Support OneVoice Digital]

I received an email from "advocates@am.atlassian.com" containing the following message. Could someone please assist me in understanding the nature of this email? I'm unsure if it's a legitimate message or potentially a fake one.

Thank you.

"Suzie Q commented:

Dear Atlassian user,
​
U.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing you with access to our products and services. After analyzing the applicable lists of restricted parties maintained by the U.S. Government, we were unable to confirm that your name was not affiliated with a restricted party. If this is a case of misidentification, please reply with two different copies of official documentation to verify your identity.
​
Official documentation includes, but is not limited to, a government-issued driver's license or identification card, passport, utility bill, mortgage or bank statement, etc. Please make sure your full name and address are clearly visible.
​​
We look forward to your reply.
​
Regards,
Atlassian

Currently the status is: 'Atlassian Received'

View request · Turn off this request's notifications"

[Michael Knight · Accepted solution]

Thanks Andrew, I will bring this up with marketing and the tech writers to see if we can get this improved. If anyone else has any additional feedback, feel free to add it to this thread or even report it to Support.

[Andrew Frayling]

Thanks Michael. As mentioned I think a link to the Plugin Policy and/or Restricted Functions somewhere in the sign up process would help.

My other pet peeve is the way the dedicated OnDemand documentation at http://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Documentation+Home very quickly links off to main documentation without warning and you're suddenly reading instructions that only apply to the download version, albeit with the vague "Some functions are restricted". There used to be dedicated, self contained documentation for OnDemand, but that seems to have disappeared in favour of linking off to the main documentation. I can understand why you've done this as maintaining two sets of almost identical documentation carries an overhead, but the key word is "almost" and I don't think the differences are being highlighted well enough.

In addition to the above, is it possible to investigate having "sticky" questions here on AAC? Similar to old school forums where there are permanent threads that new users are encouraged to read before posting.

That's all for now, I'm sure I'll think of more :-)

Thanks again,

Andrew.

[Carlos Granados]

I have a suggestion. This:

Screen Shot 2016-02-16 at 12.25.02 PM.png

Might look a little better like this:

Screen Shot 2016-02-16 at 12.26.38 PM.png

Also whenever I tried uploading a screenshot I kept getting this:

Screen Shot 2016-02-16 at 12.29.26 PM.png

So I used links instead, but when I hit "comment" I got this:

Screen Shot 2016-02-16 at 12.34.26 PM.png

Then I realized it was because I wasn't signed in. Might wanna put tiny bit more specific error messages.

[Nic Brough -Adaptavist-]

I don't think this is a useful comment on a 4 year old thread.

[Andrew Frayling]

Some more for the common questions list:

• How often is my data with OnDemand backed up?
• How do I get a backup of my OnDemand data?

[Nic Brough -Adaptavist-]

I don't think it's clear, for exactly the reasons Andrew has said.

I'm guilty of "closing as duplicate" these questions, because from a community view, the repeated questioning is annoying noise. That sort of repetetiveness strongly suggests people aren't getting the message when they need to see it. It should really be early on in the OnDemand process.

I don't think http://www.atlassian.com/software/jira/try/ is unclear in itself, but it's obviously not sinking in, or people aren't seeing that page as they go through the process.