Jira instances Syncing

[Aaron Micallef]

Hey Guys,

I have a request to start synching updates on a ticket/issue from one instance to another instance of Jira, this will be on both service desk and software type.

I know that are apps out there but I am limited from using them at the current workplace, with that said is there a way to accomplish this without an app just via automations would be possible to change the status and update the comments from a ticket on Jira instance A to Jira ticket Instance B.

If an app is the only solution for this to happen which suits best, preferably one with an easy setup so that it will not take a toll to learn what would be needed to configure.

Kind regards,

Aaron

[Ste Wright · Accepted solution]

Hi @Aaron Micallef 

You can do this with Automation, but I'd think it's quite complex and would need to be kept updated as designs change between instances.

You could...

• Create an Application Link between the two instances
• Link issues to each other cross-instance
• Use Automation to communicate via web hooks / web actions to update fields, statuses, etc. 

Another alternative might be to use the REST API to do this, with some scripts to keep the information in parallel.

---

Apps are the alternative; there are a lot of options on the Marketplace. I would read through them, and either trial different options within your instances, or request demos from the vendors.

Check out Apps such as...

• Exalate 
• Backbone Issue Sync for Jira 
• Issue Sync - Synchronization for Jira 
• Jira - Jira issue sync 
• ...or another App from the Marketplace

Ste

[Aaron Micallef]

@Ste Wright 

Thanks for these suggestion, just one question the Application link would work with the 2 instances being cloud right?

Also I assume the application link by itself is limited to linking tickets only?

Cheers Aaron 

[Ste Wright]

Hi @Aaron Micallef 

Yes App Links will work across 2 Cloud instances :)

And it just links the two instances (allowing cross-instance linked issues) - you'd then need to pass the data between issues using Automation/API.

Ste

[Aaron Micallef]

Thanks @Ste Wright 

[Josh_Unito]

@Aaron Micallef @Ste Wright Just FYI - a lot of those apps involve scripting at some level. Unito's Jira integration is no-code with a lot of customization and it's SOC 2 Type II compliant.

[Matthias Gaiser _K15t_]

@Josh_Unito - thank you for contributing to the Atlassian community.

Could you please also add your company name into your username so that it's clear you're from Unito. You can also review the partner guidelines for further information.

PS: I'm part of the team behind Backbone Issue Sync which also requires no code to configure. Also, as @Diana_Architect_ZigiWave wrote, their solution as well not.

[Dhiren Notani_Exalate_]

Hi @Aaron Micallef ,

Thanks for posting your question here.

I am Dhiren, one of the Solutions Engineers working at Exalate.

You can do this with Automations and with Web-hooks but to implement this solution and maintaining it would be a big challenge. 

I would recommend you to also try out our completely decentralized and bi-directional integration solution Exalate.

Not only you can sync just issues (including system and custom fields) from a Jira Software/Jira Service Management instance, but also sync sprints and any information using REST API's with our Groovy based scripting interface offering limitless customizations!

We do offer a 30 day free trial incase you want to evaluate the solution!

Thanks, Dhiren

[Diana_Architect_ZigiWave]

@Aaron Micallef , hi. In case you decide to look into other options, apart from Jira Automation, I'll just add one more to Aaron's list - ZigiOps no-code platform. It's also part of the Atlassian Marketplace. It's a fully no-code and secure (none of your data is stored) solution, that will connect your Jira instances and sync them (instant updates on comments/tickets). You can customize it per use case needs. We do have free trial, if you want to get acquainted with ZigiOps capabilities.

Regards, 

Diana

[Aaron Micallef]

thanks @Diana_Architect_ZigiWave