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Jira instances Syncing

Aaron Micallef April 15, 2024

Hey Guys,

I have a request to start synching updates on a ticket/issue from one instance to another instance of Jira, this will be on both service desk and software type.

I know that are apps out there but I am limited from using them at the current workplace, with that said is there a way to accomplish this without an app just via automations would be possible to change the status and update the comments from a ticket on Jira instance A to Jira ticket Instance B.

If an app is the only solution for this to happen which suits best, preferably one with an easy setup so that it will not take a toll to learn what would be needed to configure.

Kind regards,

Aaron

2 answers

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Stephen Wright _Elabor8_
Community Leader
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April 15, 2024

Hi @Aaron Micallef 

You can do this with Automation, but I'd think it's quite complex and would need to be kept updated as designs change between instances.

You could...

  • Create an Application Link between the two instances
  • Link issues to each other cross-instance
  • Use Automation to communicate via web hooks / web actions to update fields, statuses, etc. 

Another alternative might be to use the REST API to do this, with some scripts to keep the information in parallel.

---

Apps are the alternative; there are a lot of options on the Marketplace. I would read through them, and either trial different options within your instances, or request demos from the vendors.

Check out Apps such as...

Ste

Aaron Micallef April 16, 2024

@Stephen Wright _Elabor8_ 

Thanks for these suggestion, just one question the Application link would work with the 2 instances being cloud right?

Also I assume the application link by itself is limited to linking tickets only?

Cheers Aaron 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 16, 2024

Hi @Aaron Micallef 

Yes App Links will work across 2 Cloud instances :)

And it just links the two instances (allowing cross-instance linked issues) - you'd then need to pass the data between issues using Automation/API.

Ste

Aaron Micallef April 16, 2024
Josh_Unito
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April 30, 2024

@Aaron Micallef @Stephen Wright _Elabor8_ Just FYI - a lot of those apps involve scripting at some level. Unito's Jira integration is no-code with a lot of customization and it's SOC 2 Type II compliant.

Matthias Gaiser _K15t_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 2, 2024

@Josh_Unito - thank you for contributing to the Atlassian community.

Could you please also add your company name into your username so that it's clear you're from Unito. You can also review the partner guidelines for further information.

PS: I'm part of the team behind Backbone Issue Sync which also requires no code to configure. Also, as @Diana_Architect_ZigiWave wrote, their solution as well not.

0 votes
Diana_Architect_ZigiWave
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 16, 2024

@Aaron Micallef , hi. In case you decide to look into other options, apart from Jira Automation, I'll just add one more to Aaron's list - ZigiOps no-code platform. It's also part of the Atlassian Marketplace. It's a fully no-code and secure (none of your data is stored) solution, that will connect your Jira instances and sync them (instant updates on comments/tickets). You can customize it per use case needs. We do have free trial, if you want to get acquainted with ZigiOps capabilities.

Regards, 

Diana

Aaron Micallef April 16, 2024

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