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Need to migrate a Jira License from server to cloud

Bought the following license for SERVER,

Now want the License to be moved to Cloud

None of the licenses are used till now

 

How do to it?

Contact US:

Chose all the SEN number, what next?

Just redirects to community, instead of allowing to raise a support ticket

 

Can someone from support team help!

 

SERVER License:

-------------------

Jira Software (Server) 10 Users: Starter License
Bitbucket (Server) 10 Users: Starter License
Bamboo (Server) 10 jobs, 0 Remote Agents
Crucible (Server) 5 Users: Starter License

2 answers

Hi @Gokul 

This isn't possible with Starter Licences as far as I know - see this page first:

For existing server and Data Center customers looking to switch to cloud, your current self-hosted license and maintenance won't transfer to cloud. These are two separate licenses and are paid for separately. 

If you purchased your Server licences within the last 30 days, you can get a refund or exchange if it is not a starter licence - see this page, under the question "Can I get a refund, exchange or upgrade after purchasing a server product licence?"

Yes, you can request a refund or exchange/upgrade of your commercial or academic server license up to 30 days after the original date of purchase. After the 30-day period, standard pricing for upgrades will apply and exchanges/refunds will not be available.

To request a refund/exchange within 30 days of payment, contact our Customer Advocate Team.

Please Note: Given the charitable nature of funds collected from Starter Licenses, we are unable to offer refunds or exchanges for Starter License purchases.

As you have Starter Licences, this reads that a refund/exchange is not possible.

If you'd still like to have this discussion with Atlassian, you could try to contact their Customer Advocate Team via the link above.

Ste

0 votes
Callum Carlile Community Leader Oct 07, 2020

@Gokul In addition to @Stephen Wright _Elabor8_'s comment:

Here you can see some more information on how to transfer self-hosted licenses to cloud.

In terms of transferring the actual sites, follow these links:

Jira

BitBucket

Bamboo - this community question outlines why Bamboo Cloud was discontinued

Crucible - this community question outlines that you can't host Crucible and FishEye in the Atlassian Cloud, but suggests the use of AWS as an alternative cloud product.

If you're still needing some support from the Atlassian team follow this link.

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