Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Atlassian Insight: Migrating from Server to Cloud


We love Insight, and we're thrilled to hear about Atlassian's purchase.


We have a lot of objects in our Insight Server that we want to import into Cloud. 


However, when we try to do CSV import, Insight Cloud assigns a new key. This isn't feasible for our situation because we're not going to spend the a)time and b)money mailing out new asset tags for physical equipment, or ship/tag/return the physical equipment.

Are there any plans to address this paradigm?




2 answers

1 accepted

0 votes
Answer accepted

Hi Andrew, 

Thanks for highlighting this and I've flagged up Key attribute consistency with the Insight product team. 

We know that with the announcement about Jira Server that many people will be looking to do as you're doing and migrate. As we plan how Insight will be integrated into Jira Service Management we're considering all possible migration paths too. 



Hi @Charlotte Nicolaou , thanks for your response.

I really hope this is something that can be accommodated. 

It goes beyond the inconvenience of having to re-tag assets; many organizations set computer/server hostnames to the asset tag identifier, which has significant operational impacts if that has to be changed. 

@Charlotte Nicolaou

Do we have news for the progress? We need to migrate our Insight to Jira Cloud.

1 vote
Kat Marketplace Partner Nov 15, 2020

As Insight is now an Atlassian product I am going to move this question to the "Migrations" home in hope that it will be seen by people who can help.

Do you have a server-to-cloud migration guide to follow for the Insight - Asset Management add-on?

Like # people like this
Dylan Atlassian Team Jun 10, 2021

Hi @Andrey Suray we don't have a tool to help move data from Server to Cloud at this point. The suggested workaround is as follows:

  1. Export objects to CSV from “Insight - Asset Management app” (this has to be done at an object type level)
  2. In the new feature, create schema and create references, statuses & roles
  3. Import CSV/s of object data via import tab in schema configuration
  4. Create Insight custom fields (to replace Assets custom fields)
  5. Setup Jira automation rules (to replace post-functions and Insight object automation rules)
  6. Update values of Insight custom fields to include values of Assets fields (i.e. use bulk editing)

We're looking at how we can make steps 1-3 easier by provide export/import of asset schema easier. Please feel free to contact our Migration Support team if you need further help. 

Like Andrey Suray likes this

I'm having trouble with the import steps and understanding the "predefined configuration" part.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Cloud Migration

End of server sale & support – July 2021 update

Hi Community, I’m Partha, the Head of Cloud Migrations at Atlassian, responsible for ensuring our server customers needs are met in cloud. As a long-time Atlassian (~14 years), it has always been imp...

235 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you