cant receive email with 2FA code

Piotr test
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January 16, 2025

Hello,

 

for some days we can't receive emails because your IP is on hostkarma blacklist

can you whitelist this?

 

H=mta-174-81-103.atlassian.com.sparkpostmail.com [192.174.81.103] X=TLS1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no F=noreply+e43e5ac@id.atlassian.com rejected RCPT *** : Email blocked by hostkarma.junkemailfilter.com

2 answers

0 votes
Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2025

Hi @Piotr test, welcome to the Atlassian Community!

The best way to address this issue is to request deletion from the blocklist by visiting https://ipadmin.junkemailfilter.com/remove.php and entering the IP address. I have completed the removal request form for the IP address you mentioned, however it may take a while to be removed.

If you’re still experiencing issues, I recommend asking your mail administrator to whitelist Atlassian emails with your blocklist providers. On this page, you'll find IP addresses and domains used by Atlassian that should be whitelisted.

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 16, 2025

duplicate post

I will flag for investigation

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