I am trying to set up an atlassian account using a different email address (same domain), and I am stuck after the step where I add my username and password: I have a screen where it says I should check my email and click on the verification link, however I never receive anything (not even after clicking on "resend the verification email".
How can I work around that and/or fix that issue?
Hi @Brightensport welcome to the Atlassian community.
It seems like your either your organization admin have blocked the IP addresses OR the Atlassian server might have not recognized your new email.
1. Kindly check with your organization admin to see and remove any blocks on the email address.
2. You should share your email address with support team to check and remove any blocks from their server.
To give an overall jist of your query and answer, please access these links:
Stay safe and stay healthy.
Hi @Brightensport ,
I've checked our mail delivery service and found that one address for your domain was on our "do not send" list, due to an error received from your organization's mail server on April 17:
550: 550 5.1.1 ...@... Recipient address rejected: Address does not exist
This email seems to be the same one you needed to add, as I saw multiple failed delivery attempts (due to the block on our side) last week when you opened this question. We typically see this kind of thing when the Atlassian account for a new employee gets created before the email address, or at least soon enough that the mail server hasn't completely gotten the mailbox ready to receive mail. I've cleared the pause out of our system, and further attempts to send the verification email to this address should work now - assuming that the email address is now completely enabled in your company's mail server.
Daniel | Atlassian Support
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