No verification email for new account

[h.richter]

Hi,

we are trying to set up Jira and Bitbucket for a new employee, but when he tries to create an Atlassian account, he doesn't receive a verification email (spam-folder checked). We are using Outlook for our company mails. I've read that this problem may have been due to email addresses being on you suppression list, may this be the problem here?

[Perisic Nikola · Accepted solution]

Welcome to the community @h.richter !

Correct, this usually happens because the email is being blocked, which was stated in: https://community.atlassian.com/t5/Bitbucket-questions/Verification-email-not-received/qaq-p/2507648

Raise a ticket for Atlassian to remove that email from the surpression list.

BR,

Nikola