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My colleague formatted his phone and don't have verification code/ Recovery key to continue


He set his account as two step verification but he not able to login to jira now.

Pls give him the solution for this problems. What is the next step for this problem

He had try solution below but it not work, not show button "Can't find your recovery key?"

Solution From Claudiu Lionte on Link

His account:


1 answer

1 accepted

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Answer accepted
Pramodh M Community Leader Jan 05, 2022

Hi @Nguyen Duc Hoang 

Raise a Support ticket, Atlassian Support team will surely help


Thank you, I raised the Atlassian Support team

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