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Can't receive verification email.

Edited
Gaimanov I'm New Here Nov 30, 2021

My corp email (edited out by Atlassian Support) does not receive any verification emails. Been trying to resend them, checked spam, etc. Nothing helps. 

Would appreciate any help.

1 answer

1 accepted

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Answer accepted
Daniel Eads Atlassian Team Dec 01, 2021

Hi @Gaimanov , welcome to the Community!

Your corporate email returned a bounce to our mail servers that's consistent with an error we see sometimes on Office365 organizations. Following the steps in this article, an Exchange Admin at your company can use this mail flow rule to prevent emails like this from getting blocked in the future. As for now, I've cleared the error from our email service provider.

The next invitation email will attempt to be delivered again, but you will need to have the invitation re-sent in order for the email to go out. It won't happen automatically. If your Exchange Admin is able to use that mail flow rule before the invitation is re-sent, it should deliver successfully.

Cheers,
Daniel | Atlassian Support

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