JIRA Freshdesk integration how to access freshdesk data (Assigned to) from JIRA Cloud?

[Rollie Ibarra]

We have already a working JIRA Freshdesk integration. But JIRA tickets created from Freshdesk are missing the reporter, creator or initiator field even though drilling down in the Freshdesk information there is an assigned to field with the agents name. We wish to copy this agent name (email) using automation to the issue reporter field.

[Marc - Devoteam]

Hi @Rollie Ibarra 

To set the reporter in Jira you need to have the accountID this is not based on email address

You could make an API call to Jira to get the accountID from Jira.

API call to make would be: https://<your-instance-name>.atlassian.net/rest/api/3/user/search?query=<email-address>