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Things you might not know about the Atlassian Marketplace

The Atlassian Marketplace holds over 5700 apps right now 😯 . Last year marked its 10th anniversary with more than 5300 πŸ“ˆ . That means that in almost a year there have been more than 500 apps added to it (that's a lot!).

Since the Atlassian Marketplace is the place to find the apps you need for you and your team to work smarter with Atlassian, here are a few #thingsyoumightnotknow.

#1: Let's start simple: The Atlassian Marketplace is the platform where Atlassian customers can discover, purchase and try out 3rd party apps for Atlassian products such as Jira, Confluence, Bitbucket, and more. You can also find apps developed by Atlassian themselves.

βœ… Here's the link to The Atlassian Marketplace:

#2: What type of app do you need? What Atlassian product is it for? What use case are you trying to cover?
If you have the answer to these questions, you've got half the job done. Now it's time to search in the Atlassian Marketplace.

As soon as you enter you'll find a search bar waiting for you. You can go ahead and search. But if at first try you don't succeed, you can try applying a filter to your search (located on the left side menu), where you can search through Apps that are available for specific Atlassian products (Jira, Confluence, etc), different hosting types (Datacenter or Cloud) and even sort them out by ratings, trends and more.

If you need to be pickier about your search and want to categorize your search, you got it. Different categories will help you get what you need. If you need project management tools, you got a category full of apps for that. If you need Admin tools, you got them. If you need Documentation tools, you got them too!! There's a huge list.

This will get you far in your quest for the best app (that fits your needs). Also, you should be able to find your app following these URLs and These are alternative search engines based on how the app is built. 

#3: Downloading or subscribing to an app and running the required tests for your instance should be easy. But how do you get the correct version? And is it supported by the vendor or developer? This and more questions can be answered with ease.

By entering the App's listing, you will find all the necessary info to help you.

On the listing page you will find:
- The App's Marketplace partner.
- The Atlassian product it is for, and the range of versions that the app supports.
- Reviews from the App's users.
- Number of installs.
- Program in which the app is enrolled. (For Cloud apps, you will be able to see if the App is enrolled in the "Cloud Fortified apps" program - I'll focus on this program in other posts).
- A range of tags that will show if the app is supported by the vendor, what other Atlassian products the app works on, and other tags that might help, such as "Cloud migration assistance".

Below this information, you'll find a series of tabs that hold more useful info:
- Overview: here you'll find an overview of the app's main features and more details.
- Reviews: here you'll find every review from the users about the app.
- Pricing: here you'll find a table that will show the pricing based on the number of users in your Atlassian Product or (for Cloud apps), you'll find a cost calculator on the number of users in your Atlassian product.
- Support: all the information about the App's support should be shown here (contact information, documentation, vendor status page, etc).
- Versions: this will give you a detailed list of every version available for the app and the ability to download a specific version that best suits your needs.
- Installation: simple steps to be able to install and try this app in your instance.

And last but not least, if the App is available for different deployments (Datacenter and Cloud), you will be able to switch between those versions of the app on the selector on the right side of the tabs.

 #4: Think of Solution Partners as your personal app shopper. They not only understand the context in which you are using the tools, but they also know the Atlassian Marketplace inside and out. This means that they can recommend apps that seem to be tailored-made to your specific needs and help you navigate the vast sea of options available.
But it's not just about knowing the apps: Solution Partners also have first-hand experience with the tools they recommend and can provide expert assessments of what works and what doesn't.
They stay up to date on the latest trends and updates in the Atlassian ecosystem, so you don't have to.
And perhaps most importantly, Solution Partners know how to maximize the value of your apps while minimizing risk. They can help you choose apps that integrate seamlessly with your existing tools and provide guidance on how to configure and customize them to best meet your needs.
So, if you're looking to get the most out of your Atlassian tools and the Atlassian Marketplace Apps, don't underestimate the value of the Solution Partner. Their guidance can help you navigate the complexities of the Atlassian Marketplace and ensure you're using the right tools for the job.
If you need a Solution Partner, Atlassian provides a directory in which you can search for one that can help you in your closest location. Here’s the link:

#5: JSM is one powerful tool, and completed with other Marketplace Apps can bring you to another level. Taking into account the information from the other points in this article about the Atlassian Marketplace, here is a list of some of the ITSM apps that will help your JSM (Jira Service Management) rock:

πŸ’ͺ Queuespot: Have you ever wondered how to reduce your users' (or clients') anxiety when facing an issue with your service? Have you thought about letting them know their ticket's position in a queue depending on the shorter SLA? Well, Queuespot will help you with that and your JSM with that.

🍏 Refined: Would you like to make a clearer, more understandable, and cooler Service Desk or support sites? Refined will easily help you do so and maintain them hassle-free. 

πŸ“Š Dashboard Hub: If you are looking for a reporting app that will allow you to share intuitive Jira dashboards and ITSM report metrics, you better check this one out.

πŸ“š Queues for JSM: When managing many customer portals, this app has proven to be the real deal. Arranging multiple projects in the same view has never looked so easy to manage.

😎 Projectrak: apart from having an awesome dev team behind it, Projectrak ALSO allows you to track your Services Portfolio with ease and excel at it.

This last point might look like a shout-out post, and you are right, it is. But please, keep in mind that if these apps weren't good at ending BSM, they shouldn't have made the list.

We know there are many more, and I could list more, but what apps available in the Atlassian Marketplace would you use to END BSM NOW?

We'll be back with more #thingsyoumightnotknow posts, and know that Atlassian Team '23 (the epic and most relevant teamwork event around) is around the corner, so if you are any good at connecting dots, you'll probably have guessed what the next series of #thingsyoumightnotknow posts will be about.

Thanks for reading!! 🀘



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Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 12, 2023

Hi @Fede Baronti -Deiser-!
Great article πŸ’ͺ 
In the context of the Marketplace, I think it's also worth mentioning the new Privacy & Security Tab, through which our customers can learn more about the security of apps on the Cloud hosting β˜οΈ
 Also thanks a lot for mentioning our Queues for Jira Service Management app in your article, it's really cool! πŸ˜Ž Our portfolio also includes other ITSM apps that will help you end BSM now 🀟 

Monika from Deviniti
Product Owner of Queues for Jira Service Management

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Fede Baronti -Deiser-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2023

Thanks @Monika_Ciemiecka_Deviniti_Hexygen!

Great addition to the article! 

If you are attending Team '23 let me know, maybe we can set up a meeting with my colleagues so they know more about your apps portfolio! 

Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 12, 2023

Great idea! Deviniti Team will be there 🧑

Like β€’ Fede Baronti -Deiser- likes this
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