🎄 Advent Day 13 ✨– Explore Mykolaiv Region and Transform Your Jira Software for Customer Service

December 13, 2024

🎅Ahoy, friends! The thirteenth day of our trip with Jetty takes us to the sunny Mykolaiv region.

This is Alina Kurinna, and she’s from Mykolaiv. Today, she want to tell you all about this wonderful and captivating region. Alina works as a Product Marketer at SaaSJet and works closely with the SLA Time and Report for Jira. Her role is to inform users about its valuable features and share updates about our tool.

So, let’s embark on this journey together with Jetty to the sunny Mykolaiv region! And don’t forget to read until the end – there’s a special gift waiting for you from me! 🎁✨

Welcome to Mykolaiv, a region where ancient history, breathtaking landscapes, and a deep connection to the sea come together. Let's dive together!

⚓️The city of shipbuilders

At the heart of Mykolaiv’s identity lies its legacy as a shipbuilding hub. Since the late 18th century, this region has been renowned for its shipyards, producing everything from majestic sailing vessels to modern warships.

🌆Ancient roots: the city of Olbia

Before Mykolaiv became known for its ships, it was home to Olbia, one of the most significant ancient Greek settlements in Ukraine. Located near the Dnipro-Bug Estuary, Olbia was a thriving center of trade and culture over 2,500 years ago.

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Our curious explorer, Jetty marveled at the ruins of temples, agorae, and fortifications.

🌠Warm traditions and festive spirit

Mykolaiv is also a region of warm-hearted people and unique traditions. ⭐️

St. Nicholas Day (December 6th): celebrated with particular joy here, as the city is named after St. Nicholas. Families exchange gifts, and charitable events honor the holiday’s spirit of giving.

🍲A delicious recipe: Mykolaiv-Style Fish Soup

After a busy day of exploring Mykolaiv, it’s time to treat yourself to one of the region’s most beloved culinary delights – Mykolaiv-Style Fish Soup, or as locals call it, yushka.

In Mykolaiv, yushka is more than just a dish—it’s a tradition. Families gather around to enjoy it during celebrations, after fishing trips, or simply as a way to warm up on a chilly evening. It’s a meal that embodies the region’s warmth and sense of community.

Jetty, slurping his own bowl of yushka, sums it up perfectly: “This soup feels like a warm hug from Mykolaiv itself – simple, hearty, and unforgettable!”

Give it a try, and let the flavors of Mykolaiv inspire you! 🐟✨

🚀 From Requests to Resolutions

While Jetty speeds through the Mykolaiv region, let me tell you about special gift, as promised (stay in touch!).

So, let’s make a stop with Jetty to highlight three incredible tools that can make your team’s workflows as magical as Santa’s workshop!

1. 🎅Forms for Jira: Santa’s Wish List Management

Imagine Santa collecting Christmas wishes the old-fashioned way. Now picture him using Smart Forms for Jira—a tool that turns every wish into an actionable Jira issue. Here’s how it works:

Christmas Wish Collection: Santa collects Christmas wishes through Smart Forms for Jira, utilizing the Create Issue feature to turn wishes into tasks. Forms are shared via external links, embedded on Santa's website, or even accessible through a QR code. Every time a child submits their wish, an issue is automatically created in Jira, with form fields mapped to Jira fields.
Assigning Elves Automatically: Jira Automation takes it from there, assigning the issue to the appropriate gift delivery elf based on the child’s location.
Spreading Joy: Santa customizes the submission message with festive greetings to spread extra joy after a form is submitted.

💡 Example: A child in Germany submits their wish via a form shared on Santa’s website. A Jira issue is created with their location and wish details, ready for the local delivery elf to handle.

2. SLA Time and Report for Jira: Santa’s Elves at Work 🧝

Just like Santa’s elves carefully manage every step of gift production, SLA Time and Report for Jira ensures your team delivers on time. This app tracks, monitors, and reports SLA performance, so every task is completed without missing a deadline.

“Meow! This is the secret to keeping everything on schedule,” Jetty purrs.

Santa's elves assign tasks based on urgency and priority: obedient children receive gifts faster, and disobedient ones receive them longer.

🎁 High Priority: Urgent gifts for Santa’s “Nice List” children (e.g., bikes, trains).
🧸 Medium Priority: Classic toys like teddy bears.
🖍️ Low Priority: for naughty children сrayons for doodlers.

Elves also can add custom fields to distinguish between tasks for “Nice” and “Naughty” children. For example:

🙇‍♀️Child Behavior Status: Naughty or Nice.
🎀Gift Complexity: Simple, Moderate, Complex.

Santa’s global operation wouldn’t function without careful planning. That’s why Work Scheduler in SLA Time and Report is essential:

🌏Assign SLAs based on regional time zones to ensure every elf works during local hours.
📍Track workload distribution across different regions.
🎄Define holiday-specific schedules, like shorter SLA times for Christmas Eve tasks.

Even Santa needs help keeping an eye on everything. With automation in SLA Time and Report, he can monitor SLAs in real-time and get updates directly in his Slack channel. Get breach alerts: notifications when an SLA is close to being breached.

Weekly Summaries: Santa receives a report summarizing the elves' performance, helping him track progress and reward top-performing teams.

3. 🎁Time & Cost Tracker for Jira: Santa’s Budget Buddy

Even Santa needs to stay on budget. Santa’s gift-giving operation may seem magical, but behind the scenes, it’s all about efficient financial management. With Time & Cost Tracker for Jira, Santa can track expenses, manage elf work hours, and plan budgets to make sure every child gets their present without breaking the North Pole’s budget!

🎅 Tracking Elves’ Logged Hours

Time is of the essence in Santa’s workshop. By using Time Reports, Santa monitors how many hours his elves are spending on wrapping, assembling, and checking the Naughty or Nice list.

Elves log their working hours directly in Jira tasks, ensuring every minute is accounted for.
Time Reports and Timesheets reveal which elves are the most efficient and where additional help is needed, keeping the workshop running smoothly.

🎁 Gifts as Expenses

Every toy, train set, and bike comes at a cost, and Santa tracks it all using Time & Cost Tracker:

One-time Expenses: Big-ticket items like bikes and dollhouses.
Recurring Expenses: Wrapping paper, ribbons, and candy canes restocked every week.
Expenses can be linked to specific regions or projects, ensuring Santa knows where the sleigh's budget is going.

📊 Cost Reports for Each Region

Delivering gifts to children worldwide requires careful regional planning. Santa generates Cost Reports for every area, each report includes:

Labor Costs: Track elf work hours for gift preparation in each region.
Direct Expenses: Calculate the total cost of materials and logistics for gift deliveries.
Charts and Trends: Visualize costs to identify areas for optimization.

🎄 Combining Regional Costs into One Portfolio

Santa uses the Portfolio feature to combine all regional cost reports into a single, high-level overview:

View the total cost of Christmas, including gifts, labor, and logistics.
Monitor remaining budget to ensure the North Pole stays financially stable.
Use Earned Value Management (EVM) to predict any potential cost overruns and make timely adjustments.

With Time & Cost Tracker for Jira, Santa doesn’t just deliver gifts—he delivers joy while staying on budget. 🎅

🥁🥁🥁

And guess what? A special holiday offer from me is waiting for you in the confluence documentation (psst… take a look!).

🌟 Every day of our Advent Tips of Jira explores a different Ukrainian region, showcasing its unique beauty while sharing practical Jira insights. Missed a stop? No problem - we’ve got everything ready for you to catch up!