I would like to know if anyone knows a workaround on approvals in this case.
approval is requested from 2 people until first person didnt approve 2nd person should be able to see the approve button.
I appreciate your responses
Hi @Akram Sharifi ,
The way to approval mechanism works with Jira is that the moment you add someone to the approvers (and enter an approval step) they are able to approve.
Only thing I can think of right now is that you would need to build an automation (perhaps based on an SLA) that if an issue is not approved within x amount of time (meaning the SLA would breach (I use SLA because Updated could be thru so many other things)) you could add a 2nd approver.
Where you get those approvers from is a different thing. That would depend whether that is a fixed list somewhere or if you have a dynamic source you need to read from.
The only thing to consider when adding an approver when a ticket is already in the approval step is that the new approver will not be notified (that fires on "entering the approval step). So you could add the email manually to the automation rule or automate the adding by doing a self transition.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events