Jira doesn't send any notification emails - everything stored in mail queue - Jira OnDemand

[Georgios Dimoulis]

Hi,

I am currently using Jira OnDemand and since this day Jira does not send any mails to the users automatically. It stores them in the mail queue and I have to release them manually.

Until yesterday it was working fine. I saw that the OnDemand solution got updated to the next version yesterday 6.3. Could this be a reason?

I saw that the Code Cache for instance is completly full:

Code Cache

3 % frei (Belegt: 31 MB Gesamt: 32 MB)Eden Space

71 % frei (Belegt: 13 MB Gesamt: 45 MB)Survivor Space

100 % frei (Belegt: 0 MB Gesamt: 5 MB)Tenured Gen

49 % frei (Belegt: 230 MB Gesamt: 455 MB)Perm Gen

24 % frei (Belegt: 194 MB Gesamt: 256 MB)

How can I fix this issue. COuld you please help me out?

Thanks in advance.

Best regards,
Georgios Dimoulis

[MJ · Accepted solution]

Hi Georgios,
The issue you experience is a know issue which surfaced after the latest deployment on theOnDemand platform. We are working hard to resolve this issue as soon as possible.

[Lyn]

Hi Mick

Is there any news on this? Seems like the mail queue is being flushed automatically again.

Thanks

Lyn

[MJ]

The incident should be resolved and the service returned to normal, if you maintain to experience any issues, please contact us at https://support.atlassian.com