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👋🏻 Welcome to your new home on the Atlassian Community Forums
Welcome to our new platform, friends! 📣 In case you missed the background, our previous announcement post is here. And we're hoping after you've had a chance to look around, you'll feel… Less like this: And more like this: What should I do first? We highly recommend subscribing to this Community Announcements space by…
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MultiExcerpt for Data Center
I can't seem to find it, but was wondering if there is the MultiExcerpt for the data center version of Confluence. I'm surprised that this is needed as Confluence once had multi-excerpt long ago and now it doesn't. Seems like a simple solution to simply add a key to the Excerpt so it knows what to call, just like "anchor".
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P3 Incident Time to Notify SLA behavior
We have received a request to please investigate why the P3 Incident Time to Notify SLA is marked as missed for two incidents: The first incident was reported on August 11 at 5:34 p.m., outside SLA business hours, and a response was provided the next business day at 12:43 p.m. This appears to be fewer than five business…
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Erro "User already exists" ao autorizar integração Jira Service Management ↔ Microsoft Teams
Ao tentar criar uma conversa ou reunião do Microsoft Teams a partir de um ticket do Jira Service Management, o fluxo de autorização falha com um erro de backend em vez de completar o vínculo. Ambiente: a5x.atlassian.net (Jira Service Management) Usuário afetado: erika.agena@a5x.com.br Ticket usado no teste: INC-6420 Passos…
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Dark mode for community
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Show how many people are online
Add a counter on the homepage showing how many people are here. I bet there are a lot!
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Flattening a Confiforms Record for IFTTT Export to JIRA
I use a Confluence form as the data source for a smart multi-select field on my main form. IFTTT macros then create a Jira story and several predefined subtasks. When the ticket is complete, a checkbox on a dashboard is selected and saved. At that point, I want the system to create one Jira task under the existing story…
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Jira Automation: Webhook timeout when fetching vehicle specs from regchecker.co.uk into JSM Assets?
Hello Atlassian Community, We are currently configuring an automated Jira Service Management (JSM) intake workflow for an automotive fleet repair desk. When an agent creates an asset ticket with a UK registration plate, a Jira Automation rule triggers an outgoing Webhook GET request to an external UK vehicle lookup API…
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Claude MCP Connector Not Working
I'm trying to connect Claude to Atlassian using the MCP Connector, and it's failing. Looking at the network traffic, it appears the following request is returning a 404…
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🐞 Found a Forums bug? Let us know!
Welcome to our new home! We just moved in, and while we love the new space, we might still have a few loose floorboards. If you spot something weird or broken in the new Atlassian Community forums (like a wonky UI, a button that goes nowhere, or a missing badge), this is the place to flag it. What we need from you: The…
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JSM Automation - Multiple Request Participants from comma-separated emails using an Advanced Branch
Hi everyone, I am investigating an issue in Jira Service Management Cloud related to populating the Request participants field from a text field containing multiple email addresses separated by commas. I was able to reproduce the behavior in a test environment and isolate the issue. The automation flow is: * A text field…
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Jira Automation “Send customised email” fails for all recipients
Hi, We are configuring Jira Service Management Cloud on the Free plan. Standard Jira/JSM email notifications are working correctly and outgoing email is enabled. However, the Automation action “Send customised email” consistently fails. We reproduced the issue with a minimal test rule: * Actor: Automation for Jira *…
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Hi I am unbale to create API token
here i am getting error while creating token
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The new issue transition screen toggle - choosing your experience (new vs old)
Hi everyone, Thank you for your patience while we worked through your feedback on the new transition experience within Jira. We've heard your concerns, and we want to share a new toggle that allows you to switch experiences. You can choose your screen We have now rolled out this experience. From now on you'll be able to…
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Something went wrong on our end
Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support. Hash 6IWB89 Trace f28e28d3316246caa6f3b3402bf5c3ea
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Setting up customers in your Jira project to work alongside them
Hello All I'm currently working with a client where they have agreed to do some testing for us off the back of development work, however what would be the best way to set up the guest user within our project where they only get to see the tickets assigned to them. The issue I have is that you have to invite the guest to a…
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Потерен доступ к проекту jira
В 2023 году на базе обучения был создан проект. Сегодня вошел с систему и проекта нет. пишет что системная ошибка и данные не найдены. что делать в данной ситуации? кто сталкивался с данной проблемой и как вернуть доступ? или же его безвозвратно удалили?
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Has anyone experienced Loom recaps containing content from a completely unrelated meeting?
We had a case where the meeting transcript is correct, but the Loom AI recap contains completely unrelated topics, names, and action items that were never discussed in the meeting. Even more concerning: the names and content in the recap are not related to our company at all. This raises a serious question about where this…
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Trello Paid Plans – Automation and AI Capabilities
Hello Trello Support Team, I am currently evaluating Trello for managing our maintenance operations and would like to understand which paid plan would best fit our needs. Our objective is to implement a more advanced workflow for managing both corrective and preventive maintenance tasks, including: * Managing a preventive…
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Slack Assist app errored but no alerts to admins
We experience an issue following the latest Atlassian chat updates, that changed the permissions structure. We had limited who could raise the default request type and it worked for ages with Assist. We have Assist installed on our Slack support channel But post the change it broke. Unfortunately, in our support channel…
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Unable to change text style in a Live Doc
Whenever I click to change the style of a block of text (i.e. Heading 1 to Heading 2), no options show up when I click it. The 'T' icon turns blue so it's recognizing that I'm clicking on it for more options, but the dropdown menu with the style options does not appear. I was able to do this previously, so I'm not sure why…
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Git push hang/freeze in Windows - with solution
For the last few days I've been seeing a problem on my Windows 10 PC where "git push origin main" (pushing to a BitBucket-hosted repo) in Git-Bash would hang: $ git push Enumerating objects: 134, done. Counting objects: 100% (116/116), done. Delta compression using up to 8 threads Compressing objects: 100% (48/48), done.…
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Subject: Jira Error Affecting Multiple Users – Hash ZHUI5C
Hello, we are BÄR GmbH and are currently experiencing an issue with Jira. Since today, several users have been receiving the error message “Something went wrong on our end.” The issue is currently affecting approximately 4–5 employees at the same time. The displayed error hash is: ZHUI5C I have attached a screenshot of the…
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While cloning the story epic is not getting added by default from last 2 weeks
While cloning the story epic is not getting added by default from last 2 weeks and while adding epic also it is not user friendly like before.
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While cloning the story, Epic is not getting added by default and while adding Epic manually, its no
While cloning the story, Epic is not getting added by default and while adding Epic manually, its no