How to login Jira with Active directory authentication

[KobeZHONG]

Hi,

My Jira structure is: Windows server 2016+MySQL 5.7.21+Jira 7.9.2；

Regards,

Kobe

[Bastian Stehmann · Accepted solution]

Hi @KobeZHONG,

please check this KB article, it is probably a problem with the OU defined.

https://confluence.atlassian.com/stashkb/ldap-error-code-32-659785640.html

[KobeZHONG]

Hi Bastian,

Thanks for your kindly help, I followed the KB which you sent, and Synchronise said Incremental synchronisation completed successfully. but when I test user, there is an error said the Test  retrieve user: failed,  user does not exist.  and the others are not performed.

Best regards,

Kobe

[Bastian Stehmann]

Hi Kobe,

did you enter the username and the credetials for that user before running the test?

If yes, please check, if you set the Base DN and Additional User DN correct, so that it will point to the place where the users are. 

Please also check, if User Schema Settings are correct.

[KobeZHONG]

test

[KobeZHONG]

Hi Bastian,

Best regards,

Kobe

[Bastian Stehmann]

From here, it looks good. Somehow Jira does not find the Users. It will look at 

OU=-redacted- and get all users that are in the -redacted- - Group.

It either it will not find any users in that DN or they are not inside that group.

Do you use nested groups?

[KobeZHONG]

Hi Bastian,

Best regards,

Kobe

[Bastian Stehmann]

As you mentioned, the groups are already synced.  I guess, the Jira_Users_SZ group is then synced also?

Just want to make sure, it is not the group that is the problem.

[KobeZHONG]

Hi Bastian,

Best regards，

Kobe

[Bastian Stehmann]

Hi Kobe,

do you know, what you did that the one user is getting synced?

Best regards

Bastian

[KobeZHONG]

Hi, 

I used this user to login LDAP on server setting

Kobe 

[Bastian Stehmann]

Hi Kobe,

hmm, I'm sorry but I have no more idea what the problem could be then.

Best regards

Bastian