i need help loging into jira to report bugs for minecraft

[Daniel]

I need help logging into Jira to report bugs for Minecraft and I cant find support anywhere please help and it wont send me any of my links or anything i just what my account back and to log into it please someone send me a link or something i can go off of because support for both microsoft and atlassian did jack and sent me back to one another 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

We probably can't help you with this.  Logging into Jira is usually as simple as a username and password, after creating an account, and Mojang's support Jira falls into that pattern.  

Are you stuck on creating an account?  Or logging in?  Have you tried the Can't access your account?  link if the problem is that your password is rejected?  Could you tell us the symptoms of "can not log in"?

If it is a permissions problem (you can log in, but can't do something, like raise new issues) then you will need to talk to Mojang's Jira administrators.

[Daniel]

It just wont send anything to my email or anything like I can log into this account just fine but the Jira it wont let me do anything nor create a new account and I talked to Mojang and they said they couldn't do anything and sent me to you guys and you guys did the same thing I just want to have a link or something I can have to get into direct contact with Jira because for some dumb reason there's nothing anywhere 

[Daniel]

the symptoms for not being able to log in is that the site isn't sending me any links and when they did they said my account was already created which yes i already knew that because i made it years ago and no longer remember the password and it wont send me said link to create a new password and no its not sending it to an other email because i never had any others and i know its the email i have because it says its used 

[Daniel]

and when i do use the thing to change my password it never sends the link and i know its not in my spam folder either because i checked and its not anywhere else so i went to contact jira and well it has no place to contact them but here so i asked for help here and they said they cant do anything and sent me to Mojang and behold they say they cant do anything and send me right back here   

[Daniel]

can you see where I'm coming from now its irritating not saying its anyone's fault it just is dumb that there's nowhere to go directly to Jira like it asks you to 

[Daniel]

i also tried the forgot username and put my email and it still never sent anything but i have an account linked to that email and for obvious reasons can't make a new one because well its used and not sending any of the links 

[Daniel]

and the email has never come 

[Nic Brough -Adaptavist-]

Ok, so there's a couple of contradictory statements in there, but I think what you are saying is that

• You had an account you created a while ago
• It won't let you log in with the username/password you have a note of (or you can't remember so you're guessing. I forget what user name I've used for old sites all the time, one of the reasons I use a password safe.  Perfectly normal)
• You have tried
  • Password reset
  • Reminder of username
  • Creating a new account

All the things you have tried rely on sending you confirmation emails, and these are not arriving.

You've also taken exactly the right first step - check that they've not been spam filtered.

So that leaves us with three things that might be happening:

• The accounts you are trying to use have been deleted by the admins
• The emails are being filtered before they arrive in your mail server
• Your user names are not associated with the email addresses you think they are

You are going to need to trace the email route to see if anything could be dropping the mail, and talk to the Mojang admins about the possibility of deletion, or the wrong email addresses being associated.

[Daniel]

Yeah sorry for the contradictory statements I didn't mean to do that but you've got the gest of it basically everything there is what I've tried and I'm pretty good at looking though stuff and narrowing down the problem I don't have anything being filtered though anything sadly idk if it's been deleted by the admins and I also use the same user for everything so I don't know if that's the case but it could be I'm just confused because I remember making it and using it a few times so I know it was that username I could go and contact Mojang again but they will more then likely do the same thing they did last time and send me back here

[Nic Brough -Adaptavist-]

No problem, thanks for confirming that I wasn't too far off in "filling in the gaps in my understanding"!

If you can't find out where the emails are being dropped (assuming that's the problem), then yes, the next step is talking to Mojang again.  If they come back with "it's a Jira problem", then fine, but we will need them to explain exactly where the problem/bug is before we can help any more.

To me, your descriptions are screaming "permission issue" with your account, without quite ruling out "bug".  That suggests that the Mojang Jira admins need to chase it down (and the community is not your admins).

If they do send you back to us, please tell us everything they say on the technical side - please obscure anything that might be sensitive (We don't need "Dave logged in from the Nag's Head", we need "someone logged in from somewhere") 

[Daniel]

alright sounds good to me I figured it was probably a permission issue but its just weird ill try to update if I can but I think I'm just at a loss here tbh but hopefully that's not the case and ill defiantly obscure sensitive info lol 

[Daniel]

well now we wait on Mojang to email me back/reply  to my new help request for the second time now lol

[Daniel]

well they still haven't gotten back to me on my request 

[Nic Brough -Adaptavist-]

I'm afraid we can't help you.  This really is a problem you need to talk to the admins about, and this community can't be your admins.

[Daniel]

i understand completely ive been trying to get ahold of them