Change default notification email

[Mariana Augusto]

Hello,

I am trying to change the default notification email from  jira@mycompany.atlassian.net to suporte@mycompany.com.br

My domain is managed by G Suite and appears as "VERIFIED" at my admin console but everytime I check my domain at https://domain-check.atlassian.com/ it gives me the same error.

In touch with Godaddy, they helped me add  to the SPF and DKIM records as bellow:

But the same error still happening and I can't configure another email to send those notifications.

Any help??

[Angélica Luz · Accepted solution]

Hello Mariana,

Welcome to Atlassian Community!

Thank you for sharing the details and screenshots.

I can see that there is a value missing regarding the DKIM records. It's necessary to add exactly how it shows on the documentation:

• Configuring Jira Cloud to send emails on behalf of your domain

What you need to change in GoDaddy is only the "Valor" for both s1 and s2.

Tipo: CNAME

Nome completo: s1._domainkey

Valor: s1._domainkey.atlassian.net

Tipo: CNAME

Nome completo: s2._domainkey

Valor: s2._domainkey.atlassian.net

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Mariana Augusto]

Thank you!! Just changed the records and it worked perfectly!