Jack Brickey Expert

Hello Community! As we approach the new year I am trying to get a jumpstart on one of my Community New Year's resolutions. Specifically contribute to the community more through articles in 2024. In my first contribution I offer up two ways of automatically update the team field. I got the idea for this article while…

Greetings migration experts! TLDR - how can I import comments from fresh desk into the appropriate JSM tickets while maintaining Author date and public/private properties? Details... I have been struggling with migrating one of my support teams out of fresh desk and onto our Jira service management instance. Freshdesk (FD)…

One of the most frequent Community questions for Cloud users has been "how do I change my URL site name". Historically, the answers to this inquiry were as follows: * Free version - you cannot change you can only create a new instance with the desired site name * Standard, Premium, Enterprise - contact Atlassian Support…

One frustrating thing that many people have come across with their business projects as well as team manage projects (TMP) is that you can apparently only have a single board. And with business projects these boards are very basic and non-configurable. Many people want to use these projects but want the flexibility of the…

So I think I have done this 1 million times in the past successfully and yet here I am again trying to figure out what is wrong with my JSON. I have to be doing something stupid and I'm just too close to the trees to see it so looking for some fresh eyes. note: I have spent a lot of time researching existing Community…

Hi Automation folks I have created the following automation rule, and cannot seem to get it to work. I am thinking it has to do with the formatting of the form date but unsure. I've tried a lot of different variations, but have not been able to get it to work. I would love others thoughts on what may be going wrong here.…

I am working on a unique automation and one of the challenges I am currently trying to solve is the ability to include a confluence page link based upon the values in two custom fields. Let me start with a basic scenario to provide context and then I will give an example use case that is more specific. Context Custom field…

Calling all automation gurus... So I'm building an automation using the advanced compare condition to perform a pattern match on the last comment. Basically I want to transition an issue to in progress if the last comment contains any of a certain number of words. However at the advance compare condition seems to only have…

While investigating an automation rule and seeking help in the community (see post here), I came across an interesting anomaly that I could not explain. I have since found the answer and wanted to post this pseudo question so that I could actually provide the answer. The intent is to help others that might run across this…

I am trying to create an automation that will update the status based upon status transitions of a linked issue in another project. The trick here is that I want to compare the statuscategory of the trigger issue to the status category of linked issues. The reason for this is that trigger issue workflow has many different…

Hello everyone! I am happy to finally have joined this group. I have been administering confluence and other Atlassian products for many years now. I am an active online contributor and really enjoy hearing from others how they use the products as well as administer them.

I am hoping that someone has a more elegant means of achieving my goal. Goal Using automation I want to select the fiscal year and quarter from a drop-down custom field based on the due date. Current verbose solution I have created a test rule that uses an If/else condition that brackets each quarter of a fiscal year which…

So I have done some searching in the Community already and all of the posts seemed to be <=2013 and the answer was basically 'you can't do that'. I thought I would refresh the question in the Community. Does anyone know if this is possible and if so how? Any addon app that might achieve? Any crazy workaround ideas? Such as…

I have a very recent issue that has popped up and am scratching my head. Any thoughts appreciated. There isn't any automation that is causing this. Background: We have a website based on Squarespace where our customers can use the builtin form submission to send us requests. I have this connected to a JSM project so that…

I would like to embed a create from template button on a confluence page whereby the resulting page is placed on the user's personal space. I am unclear how to specify this within the Space key option in the create from template macro. Yes

So I noticed the other day this new panel for similar requests in my JSM tickets. It may have been there for a while but it is the first time I noticed it. I was playing with it a bit and found limited documentation. I'm wondering if this is going to evolve where we can actually take actions on similar request such as…

Like many things in my life I learned Jira by jumping in and using the product. In a lot of ways this can be the most rewarding method. However, I have certainly made a number of mistakes as a result. I definitely would recommend getting some training whether formal or informal. How did you learn and what lessons do you…

As I have been spending some time today perusing the new to Jira collection I thought I would take a moment and share a few thoughts that I have for anyone coming on board. The following is based on my own personal experiences. When I first started out the availability of training tools documentation were much more…

I have been having this problem for awhile and have been unable to figure it out. I have a page that seems to not be linked the to space correctly. I can find the page via search and it appears to be under the Space it should be but it doesn't show under Pages. I even Move it under the Space in an attempt to make it…

A Personal Welcome I wanted to write this article to welcome every new member as they come aboard the Community Love Boat. Ah, those classic 1970-80s sitcoms. A Growing Community One of the things I appreciate the most about our Community is that it is always growing and ever-changing. New faces ensure that we remain…

Hello community! I'm hoping others may have dealt with a similar scenario and might share your experience and thoughts about the best practice. A client is considering using JSM and has it prototyped currently. Scenario: Users log into a website to record test results of devices. Here are some details: * there are various…

I have a few queues setup based on components. These components refer to a group of users that need to triage the issues. If I had a 1:1 relationship (component:user) I could simply assign to them using Components config screeen. However, there are multiple users that triage the queues. Looking for best methods of handling.

Hello everyone! I am just now getting around to joining this group and I am keenly interested in how others are using agile practices in their businesses or elsewhere. My use of agile has changed quite a bit from my earlier product development days. During those earlier years I was leading a lot of software development…