Paul Pasler [Seibert] Community Champion

I spend a good part of my year in rooms with experienced enterprise developers taking their first steps on Forge, usually with a Data Center deadline somewhere behind them. Full transparency: running these workshops is part of my job at Seibert. This post is not about the workshops though. It is about the pattern I did not…

Atlassian have made two major changes that affect Jira labels. A gradual rollout of colored labels (where colors are assigned randomly) A UI refresh that alters how all labels look (native and Marketplace app labels) Let’s unpack these developments, how they affect users, and how you can circumvent the UI changes. From…

An Explorer's Log: Taking a Rovo Studio App All the Way to Production I had heard the pitch: Rovo Studio's App Builder turns a prompt into a real Forge app, no terminal required. As someone who has written plenty of Forge by hand, I was equal parts curious and skeptical. So I did the only honest thing and went exploring.…

How many times have you stared at a Jira ticket, looked at an 'Impact' score and a 'Probability' score, and had to mentally multiply them to figure out if you should panic? The wait is finally over: Native Formula Custom Fields have arrived in Jira Cloud (New Feature: Formula Custom Fields in Jira Cloud! ). For many teams,…

The scenario We manage customer data in Jira Service Management. Phone numbers come in through portal forms as free-text: customers type whatever format they are used to. Some examples from a single week: 0171 1234567 +49 (0)30 / 123 456 0049-171-9876543 (030) 123456 00 44 20 7946 0958 We use the Validated Phone field…

One of the most powerful things about Rovo is how quickly you can go from idea to working solution — even if you’re not a developer. In our team, we explored building no-code agents to support workflows in HR and project time tracking. The goal: create a conversational interface for users to retrieve and analyze structured…

The evolution of AI in the Atlassian ecosystem has been a fascinating journey, from simple chat to agents powered by our internal context. The most recent and exciting shift is Rovo's role in the emerging Agentic AI landscape, where it operates simultaneously as both the conductor of the workflow or a high-fidelity…

Hi there, we recently started a Rovo trial, but keep missing the built-in bots. We also use an app which provides a Rovo agent. Both of them are not showing up when I browse agents. I've created on myself via UI and this agent shows up. Did I miss some setting or does it take some time after the subscription? Cheers, paul

The Haunted Backlog 👻 We’ve all seen it: an ITSM portal that feels more like a haunted house than a help desk. Endless input fields where no one knows what to insert. Labels like “incident,” “Incident??,” “incdnt” haunting your backlog. Priorities that are unclear, so every request feels urgent… or ignored. This is what…

I know I’m a bit late to the party — but I finally finished the first Forge Quest. Since I’ve been working with Forge for quite a while, I set myself a special challenge:👉 Don’t write any code myself. Instead, I let the Rovo Dev Agent in the Atlassian CLI do all the heavy lifting. Why share this here? You might think: “But…

With Rovo, Atlassian has introduced a whole new way to deliver support. One that’s conversational, intelligent, and designed to help users get answers before a ticket is even created. Let’s take a closer look at how Rovo-powered service agents work in Jira Service Management and how they can dramatically improve your…

Hi there, I am having a hard time copying a nested JSON value from one issue to another. The field value looks like this { options: [ [{"id": "0", "name": "Option 1"}], [{"id": "2", "name": "Option 2"}, {"id": "3", "name": "Option 3"}], [{"id": "4", "name": "Option 4"} ] } The number of levels (inner list) and options (id,…

Maybe a dump question, but is there a way to get all likes (with user names) of a page or blog post? Right now, I only get the first 5 persons and the amount of total likes in Cloud. OnPremise there was a popup with the full list.

This year at Apptoberfest, we’ve decided to celebrate with a little friendly competition while highlighting the power of Awesome Custom Fields. It is known for helping teams simplify complex tasks in Jira with its flexible no-code custom fields—ideal for those who want more control without diving into the intricacies of…

So our party team has to plan the APPtoberfest and set up a service desk for it. Colleagues can submit requests with their ideas and can prioritize them. But when is comes to priority, it can be hard to find the most important tasks. Let’s start with the most native approach: a free text priority field You’ll get requests…

Hi there, as developer I know "simple" ways to retrieve the custom field key / id (customfield_123 / 123). Now I search for a more convenient way for Jira admins / users to get those (not just the field names). Thanks in advance!

Hi there, I have a rule using a value from the issues Epic link to set the a value of another field using automation. Something like this, where "Bar" is an object type custom field with an array "list" in the epic { "fields": { Foo: {{issue.epic.Bar.list.asJsonStringArray}} } } I tried to use an "OR (|)" like this…

Hi there, I'm struggling converting an object type custom field into another instance of the same field type. Let me show the problem with a basic example (the real thing is a bit more complicated). I have Forge custom field type structured like this {"keys": ["FOO-1","BAR-17"]} Now I am trying to copy the value from…

Tired of extended backlog refinements? Do you find yourselves delving into topics that could have been resolved prior to meetings? Is your acceptance criteria causing confusion among the development team? In this article, our focus is on addressing these challenges and introducing an AI-powered assistant designed to…

Hi there, Jira Service Management (JSM) is your support connection to customers, whether internal or external. To get the most out of your service requests, we have released a Forge-based JSM extension for our custom field collection Awesome Custom Fields. But what can you do with it? Populate requests As a service agent,…

I just want to add a simple administration page to my cloud app. Iam using the expressjs approach. By now it is a simple form in an 'adminPage' with one input and a save button. I know how to store the configuration as a simple 'app-property'. My problem is, to get the form params to the app backend to save it. Is there…

I am looking for a way to store configration data (simple key.value pairs) in Confluence Cloud app. So I've found this: https://developer.atlassian.com/cloud/confluence/app-properties-api/ I am writing a expressjs app and added the following snippet into my index.js app.get('/random-page-admin', addon.authenticate(),…

I noticed that the recently updated macro contains calendar entries from restricted spaces. There is already an issue for that: https://jira.atlassian.com/browse/CONFSERVER-48944 Is there any way to filter these results before the macro is rendered?