francis Atlassian Partner

Note: This use case can be implemented using Exalate Classic. Please contact our team for more details. Given the stormy weather in Belgium today, I had some time to write up an article which I wanted to do for quite some time. We got sometimes the question from our users how to automatically exalate all subtasks whenever…

Your teams can integrate multiple Jira instances to improve collaboration and share relevant data back and forth. A well-implemented Jira to Jira integration can help connect dev teams working in Jira Software to customer support teams handling tickets in JSM (Jira Service Management). It also supports scenarios like…

Want to set up a Jira Salesforce integration? You're in the right place. This type of synchronization connects teams both internally and externally, keeping sales, support, and development aligned without manual data entry. Here is a common scenario. When you connect your sales and product teams, the salespeople using…

Want to sync your Jira Service Management instance with your ServiceNow platform? Your teams can use a Jira ServiceNow integration to improve collaboration and share relevant data back and forth. Connecting these platforms ensures data is never lost in manual updates and emails. Stay on top of things, always! So, how do…

With Jira you can really make the system work to your needs, precisely suiting your team’s processes and requirements. You can make it yours. And the way to do that is by customising workflows. In the article I present ways to create these workflows along a number of practical examples So without further ado, let’s get…

How to Sync Multiple Related Salesforce Objects to Jira Using Exalate Salesforce often involves multiple objects that have an association between them. For instance, an Opportunity can have an Account or Product association, or a Case can have a linked Account or Contact, or there can be a completely new custom object.…

Regarding Structure for Jira app Is there a way to undo a 'manual adjustment' setting off an individual issue.

Teams working on different software platforms often have data to share. A software integration can make this very simple and save you a good amount of time, especially if you need to exchange information regularly. Sometimes, however, things are more complicated. Non-standard information needs an advanced solution to share…

We need to upgrade a JIRA, but one of the plugins is not compatible. How can we find all the workflows which are using the workflow functions from this plugin ?

(I'm Francis - product owner for Exalate) We’ve just launched Exalate for Jira integrations on Product Hunt, and I’d appreciate it if you could upvote us! I really like how people are looking to try out and assess different products on Product Hunt, so we thought why not? Let’s get out there and ask people what they seek…

We get a lot of customer requests to integrate Jira and ServiceNow at Exalate. And we come across plenty of interesting use cases in the process. Here is one worth sharing. The Use Case A Jira work item is synced with a ServiceNow incident. There are 2 advanced requirements: First Requirement When a comment is added to a…

We see following behaviour on Jira Assume that you have an issue about tracking a surgery to be performed on Pete. John and Sarah are both medical assistants that are describing what exactly should be done. John is assuming that Pete's arm needs to be operated on, while Sarah believes it is the leg (this is a made up…

From time to time, we at Exalate receive customer requests for advanced integration cases. One such request was to synchronize Customer Cases in ServiceNow as Epics in Jira, while preserving parent-child relationships and keeping comments private. This post walks through the use case, the configuration logic, and how to…

An interesting use case often requires elaboration. And I thought this use case was interesting enough to be detailed out for others who have similar requirements. So here it is! The Use Case A customer wanted to sync multiple Zendesk tickets (raised by their customers) to be reflected in a single Jira Cloud work item to…

We have a project with 170 epics, and we would like to group them around specific themes in such a way that our product owners can reschuffle the priorities of these themes and the priorities of the epics within a theme. Is there a way to setup a project / rapid board such that a) A product owner can reprioritize on theme…

We like challenges, and this one was particular. As marketplace vendor we build both the table grid next generation and exalate. Table Grid Next Generation is an app which allows to add editable tables to issues, and is available for Jira Data Center (and Server) as for Cloud. Exalate is a cross company integration…

Hi, We are upgrading a confluence instance, and we would like to send all space administrators a mail asking them to validate the result on the staging server. I'm wondering if there is somewhere a simple macro / plugin which provides this functionality.

1. Question We have the following workflow: * An incident is raised on ServiceNow. * This incident escalates towards Jira where an Epic is created. * The Epic is broken down into stories. Every story has a time estimate and the actual time spent information. The question is: Is it possible to synchronize this time-related…

Hi, We are scratching our head here. We are using Tempo Timesheets, configured with an account worklog attribute. What is the api to set this account Context Check the exalate community post There is a specific use case where Account information needs to be synced between 2 jira servers.

Is there somewhere a plugin which allows us to query for all issues which has code commit associated to it ? Francis

As in summary We are using the table grid editor to collect various line items in an issue. I would now like to create a report over this data using eazybi. How can this be done ? Francis

We have 2 structures * A structure (A) allowing us to categorise epics along a number of initiatives * A structure (B) showing the status of the epics We would now like to see the parent of the epic in structure A as a column in structure B For instance * Structure A ** Infrastructure *** Cloud - EPIC 1 - EPIC 2 In…

How to Sync Time Tracking Data between ServiceNow and Jira When your IT operations team works in ServiceNow, and your development team tracks work in Jira, keeping time tracking data in sync between the two platforms becomes critical for budget visibility and resource planning. Here's how to set up automated time tracking…

(I'm Francis, part of the team that builds the Exalate issue synchronization solution) Some time ago we got a request on the Exalate community site: Will it be possible to sync linked confluence pages between issues in the same instance? The question * They have a project with issues * These issues have links to confluence…

We would like to register the fact that someone has registered on the Exalate Community site (actually - see it in Slack) The plan was to use a script listener on ScriptRunner for Confluence and call a webhook on Slack. Pretty straightforward, but apparently the ScriptRunner for Confluence is not acting whenever a user is…

What is the simplest way to remove the resolution field from the issue view screen (It's not in the screen configuration).