francis Atlassian Partner

Introduction One of our customers is using Exalate for an advanced use case, where comments need to be handled differently based on the context where they are created. Challenge There are 2 instances and 4 projects at play * External Instance (label JSD) with one service desk project * Internal Instance (Label INT) with 3…

(I'm Francis - product manager for Exalate - an issue tracker synchronization solution) Challenge More and more companies are using issue trackers to organize day to day operations. Nowadays everything is connected with everything, and the probability that you will be working with another team that is using a completely…

We are trying to setup a live plan with about 300 projects but we run into a portfolio imposed limit image2016-6-1 10:42:55.png Your current selection connects to too many projects for the plan to load correctly. Refine your selection to connect to fewer projects. We are using a filter which returns issues from 2 different…

There is some file that got deleted from our repository. In fisheye you can bring up deleted files, and check its history. Is there some equivalent function in stash ?

I'm part of this humanity segment that do forget once in a while to express how much appreciation I have for the life partner I have. Anyway - Charlene (Boutin) - look her up - created this super story below about a lonely issue to match up with her soul mate. Enjoy “This isn’t going to work out,” he said as he let go of…

Damien - one of our colleagues - published a couple of days ago My life runs on Jira: an inventory system for carp fishing, an example of how Jira can be used for totally other use cases than issue tracking and project management. We were wondering if there are similar use cases of Jira. We would like to compile a list of…

Hi, Atlassian communicated that all app listings need to indicate that the app is storing (or not) user sensitive data by Dec 10. If it is, it should implement a 'privacy api' which is now in early access https://developer.atlassian.com/cloud/jira/platform/user-privacy-developer-guide/ When would it be appropriate to start…

We have 350.000 files, distributed over 54.000 different folders for a total storage capacity of 750 GB. * Would Confluence be able to handle this amount of files (ie - with one page per folder) * What's the impact on the index (size, ...) * Anyone experience migrating this amount towards confluence.

Hi, We have JIRA 5.0 + GH 6.0 Projects which are NOT enabled for Greenhopper still show the 'Rank to bottom', 'Rank to top' and 'Agile Board' actions. How can these be disabled ? Francis

When you use synchronisation between multiple Jira's to coordinate the work between multiple teams, you might be faced with the problem that you have the same group of users, but different user id's. But whenever you need to sync for instance the assignee, and you want to be sure that the assignee on the target instance is…

Some time ago we got a request from one of our prospects. They were looking to sync issues from an external facing JIRA service desk with an internal development JIRA. The external JIRA is configured with a single service desk configuration - providing generic request types such as 'Raise a problem', 'Submit an idea' ...…

What's the biggest motivation killer in any team ? What about meetings ? Can you recall a moment where you're not able to skip a meeting where 2 colleagues are discussing a topic which is totally unrelated to the work you need to deliver by 5pm this evening. Even the most disciplined among us get into such situations where…

In this blogpost you’ll find the comprehensive Jira guide for users. This Jira tutorial will cover features and functionality suitable for everyone using Jira. Jira seem a little daunting at first, compared to products like Trello or Asana, it comes with a lot more power and functionality packed in. But don’t worry, Jira…

By now you know that Jira is a phenomenally powerful task management platform. But its greatest strength is likely the fact that it can be customized at every level. Where Jira can’t be bent to meet your specific custom-functionality, there’s an enormous library of add ons. These Jira apps can offer almost any…

Jira might be a phenomenally powerful task-management tool. But if you don’t manage the platform correctly you can end up with a chaotic (and downright confusing) pile of issues. And if that happens, you wind up with a seemingly never-ending backlog of jobs. At that point, it can be extremely difficult to get anything…

In this guide I will offer you some advice on how to set up your Jira notification scheme the better way. And I’ll also help you avoid common mistakes most people seem to make. Jira is an immensely powerful task management tool. And it can help to save you a lot of time while getting work done fast. However, when it comes…

Hi fellow Jira Admins, As Jira Admins we need additional functionality not provided in the product itself on a regular basis. For example, when we need to root cause a performance problem. Or when we need to understand why a user has no access to a particular function and so on. To make your life easier, I compiled the…

We have a Jira with on average 500 user sessions. 40% of these sessions are from a Jenkins environment - just reading issue data. We were wondering if it would be possible to cache this issue information on a proxy, such that the Jira doesn't get hit by the request. Any experience with this type of setup.

Jira comes with an enormous amount of functionality. I don’t know about you, but that is what I personally like most about Jira. And many new admins and users will look to quickly make the most out of the customization at their fingertips. However, there are many actions that might seem sensible at first glance. These…

Ever heard about GDPR - I'm sure you have. Everybody seems to know a bit about it, yet nobody really seems to truly understand how it will impact them, or even what measures to take. A heads up, in this article we will not really get into the details of GDPR itself. You can just Google a bunch of articles to get to that.…

Today we found out that some @#$%^@ created 3000+ accounts on our service desk using the signup form. It is too easy for a bot to do this. How can this be avoided. Captcha is only triggered when the number of failed logins exceed a threshold. Any suggestions? Thanks

Today we found out that some @#$%^@ created 3000+ accounts on our service desk using the signup form. It is too easy for a bot to do this. How can this be avoided. Captcha is only triggered when the number of failed logins exceed a threshold. Any suggestions? Thanks

One of my activities as product owner is to groom the product backlog - ie classify the different outstanding issues such that a prioritization can be distilled. That classification requires to label the issues with an appropriate business value, product impact, development effort and so on. I'm wondering how others are…

if this question has been answered somewhere can you provide the link ? Very very occasionally I'm bumping into small issues (such as not able to unsubscribe from emails). I'm looking for a way to raise bugs. What is the correct way ?