francis Atlassian Partner

Companies that work together often track shared work in different systems. A customer reports a problem in ServiceNow, while the software vendor investigates it in Jira. Both teams need the latest details, even though they follow different workflows. In such cases, they integrate the systems they work in. When the…

Teams using Jira Service Management (JSM) hold critical customer data, but sharing it across tools and teams is a challenge. They also need to escalate information to other teams working on different platforms. If only you could make sure the data present in JSM is there for everyone in your organization who needs it. You…

I'm Francis, CEO of Exalate. We build the two-way Jira sync used in the scenarios below. Two agencies working on the same project almost never run the same setup. One might be on Jira Data Center, the other already moved to Jira Cloud. One might use a systems integrator with its own backlog, while the agency tracks…

Saw a few threads here recently around connecting Jira to Freshservice, so I figured I'd put together a post that covers the common ground in one place. We deal with this use case a lot at Exalate, and the same handful of questions tend to come up: how do you avoid the IT vs dev hand-off chaos, what actually syncs, and how…

Most teams assume syncing two Jira Service Management instances works the same way as a standard Jira-to-Jira sync. It doesn't. And that assumption is where most implementations fall apart before they even start. I'm Francis Martens, CEO at Exalate. We build integration infrastructure for teams that need to sync work…

Jira and Asana solve different problems for different people. Jira is built for engineering teams who need sprint management, issue hierarchies, and granular workflow control. Asana is built for cross-functional teams like marketing, operations, and project management who want visibility without the overhead. When both…

Here's a scenario I'm guessing a few of you have lived through. You update a Jira work item (issue). You need to know if it synced to the other side, whether that's ServiceNow, Azure DevOps, Zendesk, Salesforce, or another Jira instance. So you open a new tab, navigate to the Exalate console, find the right connection, and…

Let's face it, many organizations use a mix of tools. The dev teams use Jira, while the IT teams use Freshservice. Maybe, even ServiceNow or Azure DevOps for infrastructure and operations. While these tools work well on their own, if disconnected, escalations often get lost, SLAs keep ticking, and visibility remains a…

After helping hundreds of teams architect cross-system sync, we've noticed a consistent pattern: the integration tool choice rarely fails at the concept level. It fails at the implementation boundary, where webhook retry logic meets rate limits, where field schema mismatches surface mid-sync, or where a status rename on…

Your integrations are critical infrastructure. They connect your teams, align your data, and keep work flowing across tools like Jira, ServiceNow, Azure DevOps, Salesforce, and every other tool your organization depends on. When integration environments grow beyond a handful of connections, management becomes a real…

At Exalate, we're always working to expand the tools you can connect with your Atlassian ecosystem. That's why we're announcing our new Asana Connector! This connector lets you sync work, tasks, and projects between Asana and your Jira instances, whether it's Jira Cloud, Jira Service Management, or on-premise deployments.…

Organizations using Azure DevOps Server for development and Jira for project tracking or service management already know the drill: copy and paste work item details, update statuses manually, and chase down responses across systems. It's a nightmare! That's why Exalate now includes the Azure DevOps Server connector,…

TL;DR: Quorum Cyber, a Microsoft Solutions Partner and MSSP, automated incident management across multiple client Jira instances using service desk integrations. After implementing the solution, they saw a 60% increase in demand for service desk integrations, proving the value and creating organic network growth. The MSSP…

With Jira Cloud and two powerful Atlassian Marketplace apps — Table Grid Next Generation and Visionade — you can transform your workflow into a complete Quoting system. Easily bring external data into structured grids on your work items, and turn that information into clear, impactful reports and visualizations with…

Our Table Grid users kept asking: "Why can't I just visualize what's in my grids?" Fair question. So we built Visionade. What's Visionade? Think of it as the analytics tool that doesn't make you feel like you need a PhD to use it. Drag-and-drop interface. Real charts (bar, column, pie, line - the whole gang). No SQL…

I'm looking to install teamwork graph connectors. I follow the steps as explained in https://support.atlassian.com/organization-administration/docs/manage-teamwork-graph-connectors/ * Go to http://admin.atlassian.com/. * From the top menu, select Apps. * Under Sites, select your site. * From the side menu, select Connected…

How MSPs Can Turn Integrations Into Opportunities Over the years, I've spoken with MSPs and MSSPs and discovered that one of the biggest challenges is managing multiple client environments. The concern is the same: each system has distinct service desk portals, workflows, and practices. And this leads to missed tickets,…

I recently attended Team ‘25. The air was unmistakably Atlassian: big visions, bold moves, and an environment that echoed where the ecosystem is headed. We had a lot of meaningful moments among all this, be it the hallway chats or giving impromptu demos, our team tried their best in every opportunity. For us at Exalate,…

Were you ever stuck in a limbo because your support tickets lost visibility when they were handed over to the dev team? The constant struggle to keep your support and dev teams in sync, while they work in completely different tools, is real. This is exactly the kind of friction we’re solving by connecting ManageEngine’s…

Support and development teams often find themselves stuck in endless back-and-forth. If you’re using Freshdesk for customer support and Jira for issue tracking, you know the drill: copy and paste the ticket details, update statuses manually, and chase down responses. It’s a nightmare! That’s why we introduced Exalate for…

Hi, We added a loop transition on the closed state - (ie from 'Closed' to 'Closed') for allowing specific people to add information on closed issues. There are no conditions on the transition, the user has transition rights ... but still the transition doesn't show up on the issue itself (This is a JSM project) Are there…

The best way to keep Jira issues in sync across teams and tools I wanted to share some thoughts on a topic that comes up often in conversations with teams managing complex Jira workflows: syncing issues across multiple platforms and tools. It’s something that can transform how your teams collaborate, and having been in the…

A Table Grid Next Generation Use Case for Burger Shop Order Management Today, I have an interesting and fun Table Grid Next Generation (TGNG) use case for you: burger shop order management. Imagine you’re running a burger shop. You’ve got an external data source that stores your menu. This shop uses Jira Asset to manage…

With a Jira Azure DevOps integration, teams can stay aligned on important information and use these tools to their fullest capacity. This includes keeping deployment or testing cycles in Azure DevOps aligned with dev workflows in Jira. To bring out the best in both these tools, I have come across companies implementing…

At Exalate, we always prioritize giving users the tools they need to solve their problems with as few complications and headaches as possible. That’s what our script-based integration solution offers. But now, scripting no longer needs to consume enormous amounts of time and resources, thanks to our new feature, AI Assist…

Hi, Probably someone asked this question before, but I can't find something that is matching my requirement The context I'm setting up a schedule for assigning issues to a group of support engineers, active in 3 time zones (AMER / EMEA / APAC) Each time zone has 2 engineers active during their work hours. The way that we…

How To Set Up a Two-Way Jira GitHub Integration Teams using Jira products (Software, Service Management, Product Discovery, and others) can sync work items, epics, and other entities with corresponding GitHub issue fields through a bidirectional integration. You need a dedicated integration solution for this. One option is…

This article is about how to configure Exalate such that issue links between jira issues on the source get recreated in the target. Challenge For instance assume on the source you have AAA-123 linked with DDD-234 using a 'relates to' link type. Assume now that the synced issue of AAA-123 becomes XXX-345 on target, and the…

(I'm Francis - product manager for Exalate - an issue synchronisation solution) Challenge Last week, we got following request - Hi Francis, We are using a competing issue synchronisation solution. One of the problems we encounter is that whenever we synchronise a comment, the mentions in that comment are also synchronised…

A Jira to Zendesk integration can help support and dev teams stay on top of customer tickets. It automates the escalation process and increases transparency and visibility between these teams. To get this done, you can find the native integration tool in the Atlassian marketplace. But this tool supports only a few…