Rob Hean Community Champion

Hey all! I recently ran a "Jira DC→Jira Cloud" session over on the free public classes lately and wanted to share our Q&A. Below is the Q&A - but please flag your questions about DC→Cloud changes, and be sure to check out the FREE public classes over in Atlassian learning. Question 1 - Where do you ID the project under…

Hey all! I had a great public class on best practices for prompting earlier today (there's more under Learning → Public Classes!). This is a fun one for me since we focus SOLELY on theory - what makes a good prompt? What doesn't? When should we split up a prompt? I'm particularly interested in how folks address question #2…

Hey all! Earlier this week I got to run a "How to create AI Agents & Automation" session over in the free public classes. I've got some Q&A from it below - sharing here in case folks find it useful! My favorite question was "how big can the instructions be?" (spoiler - we got bored at 100,000+ characters…). Check out…

Hey all! Below is the Q&A from a Jira Plans session I ran on September 2nd over with Atlassian Learning public classes (def go check those out if you're looking for a wide range of free live training). Curious what other question on plans you have, or how you can help me answer them better! Questions & Answers Question 1 -…

Hey all, Below is some Q&A and follow up on a live session I did on August 21st on Jira Automations. This is one of the several courses we offer over on the Public Classes in atlassian learning (check them out - most are free!). Question 1 - Is it possible to set up notifications to notify the assignee of a ticket that has…

Hey all, Wanted to share I'm kicking off some ACP-120 study sessions on April 20th. Over about 12 weeks we'll cover all the exam topics for the ACP-120. I've also got recap videos and a free companion course (quizzes, labs, etc) in the works. Full details on this post - would love to see y'all there!

Hey all! I ran a free public class over on Atlassian Learning on August 24th about moving from Jira DC to Jira Cloud and wanted to share the Q&A. There's a LOT of Public Classes offered over on Atlassian learning - definitely worth checking them out! (Or letting Atlassian know what else you want to learn!). Question 1 - Is…

Hey all! I recently ran a session called "Find and use AI agents with Rovo" and got some great questions. I've pulled them out and am sharing them, and the answers below, in case folks find them useful. Curious what other questions y'all have about Rovo Agents! Drop them in the comments :D Also check out the Public Classes…

Hey all! Below is the Q&A from a recently "Getting Started with Confluence" session I ran. I answered most of these in chat, but am including answers here in case folks find it useful! Drop any other questions you have below, and check out the "public classes" over in Atlassian learning for more! ~Rob Question 1 - "What’s…

Hey all, Earlier this week I had a "Getting Started with Jira" session over in the Public Classes (go check it out in Learning!). Got a lot of great questions - sharing them, and the answers, below. If you've got questions, drop them in the comments and we'll take a crack at answering them. Question 1 - What is the…

Hey all - wanted to share that I've published my next set of study sessions for the Confluence Essentials (ACA-920) certification! This certification focuses on the skills everyone needs to use Confluence successfully. This includes things like how access works, creating content and managing things. This will be spread…

Personally I've found Loom to be very intuitive, but I've found I can always learn more about how to use a tool, or learn more about what it can do. So, to help folks expand their knowledge, I am hosting a Loom Fundamentals Study & Exam session on August 21st to help you earn the Loom Fundamentals ACH credential! The exam…

Hey all, Below are some questions from a recent "Whats the difference between DC and Cloud" session I ran. Sharing them all in case folks find them interesting, and drop your questions on DC, Cloud (or anything else!) below! ~Rob Question 1 – How to move from Structure view Jira Data Center to Jira Cloud where Structures…

Page templates are a great tool for helping content creators and content consumers navigate content. I personally find they’re very underutilized though. Many folks (myself included!) run into challenges using Templates, so I figured I’d share some tips and tricks I’ve found. By no means is this an exhaustive list of…

Hey all - I help run some of the public classes over on Atlassian Learning (check them out! TONS of free stuff :D ) and I'm starting to share the Q&A I get from them here. This set of questions came from the July 14th session on DC vs. Cloud. Most were answered live, but I'm including them all here in case others find the…

Hey all! Happy to share my next study series is starting at 6:30 AM PDT on July 20th and it's going to cover the Managing Jira Service Projects for Cloud certification! Links to all the sessions are below, but we'll cover as much of the exam content as possible over 10 weeks. Sessions will be live, so bring your questions.…

Hey all, Happy to share I'll be hosting free, live study sessions for the Jira Essentials certification. This covers all the basics folks need to use Jira including things like basic concepts, how to create work items and how to use boards. Check out the links below to sign up. All sessions will also be available on…

Some of the most frustrating parts about Confluence are how we can control access. For example, you may see a page, but your manager may not. Someone in another department can edit something that you can’t, or maybe some random person on the internet can see YOUR planning docs for some reason. To help untangle Confluence…

Hey all, Change is in the air, and it’s time for one last epic hurrah. Atlassian has announced that the Jira Board Configuration Certification (ACA-905) is officially retiring this summer. But we aren't letting this fantastic credential slip away quietly. We are going to celebrate it, conquer it, and add it to your resume…

Hey all - wanted to share that I've published my next set of study sessions for the Atlassian Cloud Foundations (ACA-915) certification! Our first session is this Friday at 6:30 AM PDT. This one introduces folks to the basics of how Cloud operates, including topics like licenses and access, support paths and more! This…

I was chatting with some friends about Dungeons and Dragons and thought to myself "hey - can Rovo be a dungeon master?". Turns out, it can! This got me thinking what other games Rovo can help me play... so, I've put together a live session where we explore Rovo to see what other cans we can play (Sign up here!). We'll…

What to do BEFORE you click “Create” Confluence is great at encouraging folks to create content. This is, after all, basically its entire purpose! On the whole this is a good feature, since folks can easily pop open Confluence, click “Create” and start creating (this is even easier with addition of tools like “Create with…

The more I use systems (especially generative AI ones like Rovo!), the more I am reminded that GIGO is alive and well. What now? When I first heard the term “GIGO” it stood for “Garbage-In, Garbage-Out”. Basically, this concept means that if you give a system a bad input, you’ll get a bad output. This concept applies to…

Hey all - wanted to share that I've published my next set of study sessions for the Jira Administration for Cloud (ACP-120) certification! This one focuses on what Jira Admins need to learn and is definitely deeper on the technical side of things! This includes topics like creating/managing workflows, fields, configuration…

As the amount of content in Confluence grows it eventually becomes harder and harder to find things. Search typically relies on keywords, however, this can quickly result in cluttered results and dozens or hundred of pages all have the same keywords. Fortunately there is a feature called labels that helps us better…

Things got so exciting for Rovo that it go it’s own convention called RovoCon. This was a series of 1-day events all over the world where local Atlassian Community Chapters hosted Atlassian employees and shared information about Rovo (get a complete list here). Each event gathered 50-100 attendees who participated in…

Content Lifecycle The smallest organizational thing inside Confluence is content— a page, blog, database, or something else. Regardless of what it is, however, it follows a general lifecycle. Understanding where a particular piece of content is within a lifecycle is important as it will help guide decisions around what to…

Hey all, I led a session on the Company Hub recently and someone asked a great question - Is there any way to provide something like a company hub across Sites or Organizations? I can't think of any way as Site typically are used to segregate users by location, department, etc. The goal is to provide one home page for…

Even the best content may need to be removed from your content hierarchy. This might be for a number of reasons, but mainly boils down to something no longer being relevant or accurate. Regardless of why, it’s just sitting there, taking up space. At best this will be a visual annoyance to folks browsing the space (or…

After Global permissions, our next stop in understanding Confluence access is to explore space-level permissions. These are what most people think of when they think of Confluence access since they are what determine what most people can do in the system. For example, your ability to view and create content, add comments,…