Prabhu Palanisamy {Onward} Atlassian Partner

Secure File Transfer Protocol (SFTP) is a widely used method for securely transferring data between applications. IT teams often need to integrate SFTP into their workflows to facilitate secure data exchange. In this blog, we explore the common use cases, design patterns, and integration methods for using SFTP within Jira…

In the world of ITSM, seamless integration and data synchronization are critical for efficiency, security, and informed decision-making. Combining employee data from HRIS, user governance data from Identity Management providers, and device data from device management systems can unlock tremendous benefits for…

In this blog, we will explore common integrations between Applicant Tracking Systems (ATS) and Jira Service Management, focusing on Greenhouse. We’ll walk through key considerations, foundational elements to build an effective automation, and how to automate hiring workflows. Why Integrate Greenhouse with Jira Service…

In this blog, I will explore the integration between Jira Service Management (JSM) and NetSuite by addressing three key questions: What it is, Why it matters, and How to get started. NetSuite Overview NetSuite is a cloud-based business management suite that offers a comprehensive set of applications for managing various…

Priya Joshi, People Analytics Leader at Bark will be sharing her experiences and best practices on HR Workflow Automations on Jira Service Management. Registration Link. Unlock the full potential of automated HR workflows in our upcoming webinar, “Mastering HR Workflow Automations.” This session is tailored for HR,…

Happy New Year! As we kick off 2025, we’re excited to explore new ways to optimize enterprise workflows, starting with time tracking. In this blog, we’ll walk you through integrating worklogs from Jira into HR and time tracking systems like Workday. Let’s dive in. Use Case Overview: For many enterprises, Jira serves as the…

While Assets in Jira Service Management (JSM) is perfect for its capabilities in IT asset management (ITAM) and configuration management database (CMDB), it can also be extended to HR related use cases. In this blog, we'll delve into the benefits of leveraging JSM Assets for HR data management, how organizations can handle…

The holiday season brings the joy of giving, and we want to end on a high note by showcasing the power of logistics automation. Curious? Read on! In this article, we’ll unwrap the magic of integrating the FedEx API with Jira Service Management to automate logistics workflows. From generating shipping labels to calculating…

From onboarding to offboarding, HR teams often grapple with disconnected tools and scattered employee data. Integrating BambooHR with Assets in Jira Service Management offers a easy way to enable self-service reducing manual overhead. In this blog, we will detail how to integrate employee data from BambooHR into Assets…

Register As 2025 approaches, vendor management professionals face the challenge of balancing standardized onboarding processes with personalized experiences. Our innovative approach to vendor intake and procurement workflow automation addresses these issues by leveraging purpose-built applications that facilitate…

Hope everyone had a restful Thanksgiving break! As we wrap up the year, it’s the perfect time to reflect on what worked in 2024, identify areas for improvement, and explore how we can further optimize and automate common workflows. In this blog, we’ll dive into how having employee data in Assets can enhance HR Service…

Managing HR operations in large enterprises requires well defined HR processes, supporting tech platforms and strong collaboration between HR and rest of the organization. Oracle HCM serves as a enterprise platform, supporting core HR functions such as talent acquisition, payroll management, and performance tracking.…

Join us a fun Halloween themed webinar. We have only treats and may be a few tricks to offer. Register Now Is your organization haunted by the nightmares of complex onboarding processes? Do traditional methods feel like navigating a maze filled with spooky inefficiencies and ghoulish errors? 👻 Join us for a spooktacular…

Hi Everyone, Onward team is excited to submit our app for Apptoberfest. Onward's focus is to enable organizations use Jira Service Management for HR Service Management. Our apps help with the following HR Workflows: * Automated Tasks: When a new hire is entered in Workday, we pull in all the employee specific details to…

Register Now Join us for an exclusive webinar designed to equip you with the strategies needed for a seamless and successful adoption of modern HR Case Management. In this session, we’ll cover essential strategies for implementing HR Case Management effectively, including: * Laying the Groundwork: Building a strong…

Managed Service Providers (MSPs) play a critical role in delivering outsourced IT support and services to businesses, helping them manage everything from infrastructure to software and security. MSPs handle a wide range of tasks, including network monitoring, help desk support, and most importantly, managing user access…

Jira Service Management (JSM) is becoming a go-to platform for enterprises to modernize their IT service management by providing teams with comprehensive capabilities for handling service requests, incidents, problems, and changes. In this blog we are going to zoom in on Assets, a flexible and dynamic asset and…

In previous articles, I’ve explored various HR applications and the benefits of native integrations with Jira Service Management (Refer to Appendix for past articles). Today, I’ll dive into integrating Dayforce with Jira Service Management, outlining the approach, possibilities, and steps to get started. About Dayforce…

In this blog, we’ll explore the benefits of integrating Darwinbox with Jira Service Management and guide you through the steps to get started. About Darwinbox Darwinbox is a comprehensive HRMS designed to automate and streamline various HR processes, including recruitment, onboarding, performance management, payroll, and…

This article will delve into HR Service Delivery that include e-signatures, focusing on the integration of Docusign with Jira Service Management (JSM). Although the examples will use Docusign, the same principles apply to other tools like Echosign. Common Use Cases We can simplify and boost productivity when the right HR…

In past articles, I have covered various HR applications and the benefits of native integrations with Jira Service Management (Refer to Appendix for past articles). In this article, I will cover Hi Bob, its integration approach, possibilities, and importing HR data into Assets. About Hi Bob Bob is a modern HR and employee…

One of the most often requested use cases is to automate user governance for common HR Services. This requires native integration from Jira Service Management to Identity providers. In this article, we are going to cover Saviynt integration, how-tos and benefits. Common HR Service Requests: * Create User * Update User *…

Join us for our upcoming webinar on “Getting Started on HR Service Management.” This session is exclusively for HR teams and IT teams that support HR service management. During this webinar, we will share actionable steps and best practices for a successful HR service management deployment. You’ll gain valuable insights…

One of the common HR service use cases is to automate user governance. This requires native integration from Jira Service Management to Identity providers. In this article, we are going to cover PingOne integration, how-tos, and benefits. Common HR Service Requests * Create User * Disable User * Provision Groups for User *…

Frictionless HR Service Management requires native integration between HRIS system and incident management system. In this blog, we will explore how to integrate UKG with Jira Service Management. While established methods like using integration tools or custom coding are common, we will highlight the complexities involved…

In my previous articles, I have primarily focused on HR use cases, particularly onboarding and offboarding. However, the principles and processes involved in onboarding are not confined to HR alone; they can be extended to various adjacent use cases such as customer onboarding, vendor onboarding, and more. This blog aims…

One of the top requests from our customers is to invoke any web services in Workday. Workday provides a comprehensive Web Services Directory with detailed information on XML input and output structures to call a specific method. OnLink supports the following methods to enable a seamless integration between Jira Service…

Onward is a finalist for the Atlassian Partner of the Year 2023 in two categories – Work Management App Solutions and Marketplace Rising Star. This is an acknowledgement of their outstanding work for Atlassian customers during the calendar year 2023. This includes exceptional efforts in developing new business and driving…

Traditional methods of new hire onboarding, often managed as checklists or tasks, no longer cut it. Today's workforce demands a more streamlined and self-service approach to onboarding, coupled with automation wherever feasible. In this blog post, we delve into the user provisioning automation within the new hire…

Every workflow is a sequence of tasks, often dependent on human input or time-based events. In HR workflows, such as employee onboarding or offboarding, these tasks often have specific timeframes and conditions to meet for SLA compliance. In this blog post, we'll explore how to configure and automate time-based HR tasks…