Susan Hauth [Jira Queen] Community Champion

Myself and some of my users tried several prompts to ask Rovo Chat to summarize the comments on a work item. We gave the specific work item and Rovo is aware there are comments but says there is no text in the comments? That is simply not the case, there are lots of comments in the specified work item.

I have a multi-select field client(s). When that field is updated, I want to update custom field Salesforce Account which is a multi select asset field so that each selection in Client(s) will have the corresponding assets field in Salesforce Account. Note: For a single select field client, Automation to populate…

I have an Assets Schema called "Suppliers". The main Object is "Supplier". I want to email specific team members when a new Object in Suppliers is created. I'm using trigger Object created. Which works fine because it emails me and audit log says success. But I can't seem to get any details from the newly created object to…

We have noticed that in the JSM portal description field which is using the newish rich text editor when we enter \\Folder\subfolder it ends up being \\\\Folder\\subfolder. This ONLY happens in the portal rich text fields. If you're in Jira and you enter the same in a wiki rendered description field there is no additional…

In my release track for Confluence for next month there was this release note: But having trouble locating "Connections" and "Details" on my confluence page in sandbox? Anyone have a screenshot or point me in the direction where this feature lives? Susan

Hi, This is a very simple question from a non-progarmmer. I have a Checkbox custom field (e.g. Reset Type) and I want to use the fast track based on one of the checkboxes being checked. So if custom field "Reset Type" had checkboxes with values: "Citrix", "Support", how would I write the validator to know that they have…

I've got one user who when they create an issue it defaults to not full screen mode and they need to use the expand buttons to see all the fields (and the Cancel button). This does not seem to be a browser issue and is specific to at least one user as I cannot recreate it when I login. When she creates an issue this is her…

Oh Canada! Come join us for a fun afternoon of migration talks around going cloud! We have gathered together a group of Canadian Atlassian experts to present tips on cloud migration. We will then have a “Ask me anything” panel with these experts so get your questions ready. We will finish up with a Canadian quiz where you…

I have set up an Automation rule for SLA breaching to trigger a webhook. The webhook I have specified is a Slack Incoming Webhook. I have not specified headers. I have tried with or without including payload. The automation log shows success. The service-desk.log shows this error: Failed executing ThenAction…

This is very exciting to have our very first online community group. For now, we can post about Toronto related activities and events in the Atlassian space. This group functionality will become richer over time. Feel free to add an introductory post about yourself and any interests you may have and want to share with us.…

Hi everyone, We had a great turnout last night at the Community Event (User group). We had a presentation of all the key announcements from Summit. Lots of new products, features, cloud improvements. We also heard from some of our users that attended Summit 2 weeks ago. Many thanks to Craig, Kristine, Naveen and Danny for…

I'm trying to clean up dashboards and I can see popular dashboards where it says that 19 users are sharing my dashboard, but how do I see who those 19 users are?

Our field "Implementation date and time" (date/time picker) we want to set it 5d 18h from the creation date of the scheduled issue. However we're getting really weird dates set based on that: The issue that was created from the scheduler ended up with this weird date: THere were no updates to the Implementation Date and…

We just upgraded from JIRA 6.1.3 to 6.4.7. In one of my workflows, I set it up so that users can only edit certain fields and add attachments after the issue is closed. I have jira.issue.editable = false on the Closed status. I have workflow transitions "Edit Fields" and "Attach" that control that behaviour by limiting the…

What's a little snow? Well, we had 30 very hearty Canadians make it out to our AUG on Wednesday night and completely understand those that couldn't make it due to a major snowfall. Even our star speaker, Joe from LucidChart couldn't make it when his flight was cancelled. But with great technology courtesy of Mozilla, we…

Hi Everyone, Hope everyone had a great holiday season and is ready for an exciting 2019. We had our first AUG last night featuring Tempo Timesheets. A great presentation and lots of interaction and questions. We have another leader joining us this year: Majken Connor. We are so excited to have Majken's energy, enthusiasm…

Next Wednesday, get your holiday spirit together and come and join us at the Spoke Club for some holiday cheer. There will be an open bar, great food and swag bags. All our local partners, users and leaders will be in attendance. Don't miss it: Toronto AUG Holiday Party Susan, Danny and Kamal

Hi Toronto AUG, It is raining as it does for most of our AUGs, but don't let that discourage you from coming out to our AUG tonight. Some interesting talks on nFeed and plenty of time to connect with fellow members, partners and AUG leaders. Hope to see you tonight Susan, Danny and Kamal Toronto AUG - Nov 6

Hi Everyone, If you missed our User group event last night we shared exciting highlights on Euro Summit. Topics discussed: * The new JiraOps and Ops Genie acquisition * New features announced at the Summit. You can view those sessions here AUG Members, Linda and Sandra shared their personal experiences of Euro Summit. This…

Hi Everyone, It's raining but it's the perfect day to cozy up with a warm slice of pizza and a cold beer and hear about EuroSummit, new Atlassian Products AND JSD add-ons by Thinktilt. We have a full line up at the funky Mozilla lounge (366 Adelaide St W, Suite 500) this afternoon. Registration at 4, talks at 4:30, pizza…

This is our TOPIC TUESDAY QUESTION: Atlassian is driven by acknowledging employees and customers in their efforts to promote teams. What have you or your organization done lately that has created a positive impact within your team or with the entire company? We'd love to hear from you... Susan, Danny, Kamal

Hi Everyone, We had a really great turnout last night. Many thanks to Christian Brien at TFO for lending us their wonderful funky spot and thanks to Blended Perspectives for sponsoring the event. Sharing a few highlights: Here is a blog on how Jira's largest customers are managing growth. The biggest customer has 5,000,000…

We had a full house today at the round table lunch. The conversation and food flowed. Topics that were discussed Barcelona pre-summit pitch by Danny Questions brought up and discussed by the group * When your Org has a lot of Jira instances, should you consolidate and centralize the admin as well? * Generally the answer is…

We recently invited a new external customer to our Service Desk (Server version 7.3). He went to go sign in after some time had past and received a message that the welcome email link had expired. Does anyone know how much time before that link expires? Is there any way to customize that? Susan

Confluence Cloud today (Oct 12/17), we noticed that when creating a user there are now two options. You can use the "create user" button in the top right (Wow there's actually a button with an actual name not some cryptic symbol). Which will give you this screen: OR you can use cryptic symbol "+" in the top left, you get a…

THis is a small thing, but irritating. I"m trying to update the Project Avatar to a .png image (48 x 48 pixels). I have full admin rights and I select the new Avatar no problem. It shows in the Edit Project screen, how I selected it and then I hit "update" and it doesn't change the avatar. I've done this for a number of…

I created a page and it's children under a Space (call Space A). But I really wanted that main page to be main space page in new Space B. So how do I migrate the page and it's children to Space B making that page the main space. Every time I do it they end up orphaned or I can't edit Space B anymore, just gives me pages…