Susan Hauth [Jira Queen] Community Champion

Configuring my first Service Desk and added an automation rule for "Issue Commented". In the IF statement you can also specify if the comment is public or internal. So I thought that mean the issue commented would rule means it will trigger on any comment and then you use the IF to refine if the comment is public or…

We just upgraded a test instance to JIRA 6.4 and I went to Projects to start my testing. VERY Annoying that a kanban is defaulting. We have MANY projects that do not rely on a board so this should NOT be the default. Secondly, Where is the beautiful Project summary board? The one that has nice groups by Assignee, status,…

2015-07-08 19:23:01,903 active-objects-init-JiraTenantImpl{id='jiradev.statpro.com'}-0 ERROR shauth [net.java.ao.sql] Exception executing SQL update <ALTER TABLE jiradbschema.AO_A406ED_SCHEDULED_ISSUE ALTER COLUMN NAME VARCHAR(255) NOT NULL> java.sql.SQLException: The object 'U_AO_A406ED_SCHEDUL1453239299' is dependent on…

We have to keep native Log Work option open, but in the meantime my users asked if we could rename the Tempo Log Work to maybe "Tempo Log Work" so they can choose which log work screen they want to use.

Upgraded from JIRA 6.1.3 to 6.4.7 and Scriptrunner 2.1.16 to 3.0.16 in our DEV. The fast-track condition is failing and give us an error in the log: 2015-07-02 18:03:20,363 http-bio-443-exec-1 ERROR shauth 1083x1212x3 162b5os 10.9.30.109 /secure/CreateIssueDetails.jspa [canned.jira.utils.ConditionUtils] Script follows:…

I have a custom text field (>255) chars. I have verified that the all users browse is configured, the wiki renderer is turned on (in fact I have tested making sure I can do some wiki), the users have browse, etc. The @mention for the comments and description field for the same issue for the same user work fine.

I can't remember which plugin gave me the ability to create the "Last updated by" field but I have it. I have configured it globally and added it to many View Issue screens in my JIRA projects. But it never shows up!! However, If I specify the field in the Issue Navigator, no problem it displays in the Issue Navigator. I…

I'm using Jamie's wonderful script runner but I'm not a coder and can't seem to get by the nulpointerexception. So far I have this: def urgency = getCustomFieldValue("Urgency") def complexity = getCustomFieldValue("Complexity") def need = getCustomFieldValue("Need") def effort = getCustomFieldValue("Effort") def result =…

We just upgrade from JIRA 5.0 to JIRA 6.1. We keep the security level (the numeric value) in each user's property and then we use the misc workflow extension to set the "Security Level" equal to the user's property which has that numeric value for the Security level on the Create Issue. Worked perfectly in JIRA 5.0.…

We are upgrading from JIRA 5.0 to JIRA 6.1. On some of our issues when we select the Summary field for inline editing it is showing us a very small window (can barely read it). But on other issues including newly created ones, we get the full box size for editing. This happens on IE, Firefox and Chrome. Happens within the…

Hi, I'm not a programmer, so hoping someone can help me. I'm trying to use a scripted field to take the value of our custom field "Department" and return the GL Code for it. This is what I put in. It doesn't seem to break anything, but when I try to preview it with an issue that has Department = Global, It just shows…

We are using post workflow function to copy the "reporter" to a custom field. Without a conditional execution it works fine. But I want it to execute only if the custom field is not filled in (null). I have tried every type of groovy expression and cannot get it to work. Sometimes I get an error on the syntax, but when I…

In Tempo Timesheet, when I select "Account", the pull down will show Customers (3 of 17) and show 3 customers, but won't show "all customers". In my test account, I don’t know how to see more Customers, leads, etc According to the Tempo User manual, we should be able to see “all accounts” Using Tempo 7.3.2, on JIRA 5.0

Attach screenshot working well in IE. But in Firefox...blank.

I have a single select custom field where the values are pretty long, so long that they don't fit in the box. I've tried firefox, IE and Chrome and they all look pretty bad. Actually IE is the worst because it doesn't even expand it on the pull down. How do I make that field expand to the size of the values?

In our custom field configuration we had a single field called "Rank" that is type "Global Rank" and is configured for all projects. I even put a little description to "DO NOT DELETE" because we use greenhopper to prioritize many of our projects. In the last couple of weeks I noticed that Rank had somehow managed to…

One of my users wants to see the actual Rank value in the card view on the Planning Board. In JIRA, I added "Rank" to the View screen and the value is displayed but it does not seem to be in the list of fields in the Card View Configuration?