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Automation with Assets - Emailing when a new object is created

Susan Hauth _Jira Queen_

I have an Assets Schema called "Suppliers". The main Object is "Supplier". I want to email specific team members when a new Object in Suppliers is created. I'm using trigger Object created. Which works fine because it emails me and audit log says success.

But I can't seem to get any details from the newly created object to display in the email. I used log action steps for test purposes and all I get are blanks.

This is my automation rule:

Screenshot 2025-11-20 154859.png

The audit log returns blanks: Screenshot 2025-11-20 155114.png

I feel I've got the wrong syntax, or do I need to do a lookup? Any help appreciated.

This is the Schema:

Screenshot 2025-11-20 155304.png

Accepted answers

Trudy P Claspill

Hello @Susan Hauth _Jira Queen_

The {{object}} value will give you the key for the newly created object.

You can use smart values to get data from that object, as documented here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

Marc -Devoteam-

Hi @Susan Hauth _Jira Queen_

You should be able to use {{object.Name}}

This should provide the name of the created object.

All comments

Robert DaSilva_a432as

Hi @Susan Hauth _Jira Queen_ ,

I don't believe the Created Object event trigger pulls the details. I suspect you'll need to add a "Lookup Objects" search as your first action, and filter the Asset Objects to the most recently created object.

From what I can find, here's a guide that elaborates on this process: https://community.atlassian.com/forums/Jira-Service-Management-articles/How-to-obtain-newly-created-Assets-object-in-the-automation-rule/ba-p/2359513

Hope this helps!

Robert

EDIT: I'm wrong. You are able to access the object via the `{{object}}` smart value, as defined in the documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/#Lookup-objects

Robert DaSilva_a432as

I think for the lookup, you could probably search for all of the suppliers, and then sort them by Created Date. Then, simply pull the first result.

Robert DaSilva_a432as

I can't find anything in the public Jira backlog, maybe this could be worth raising an Atlassian Support ticket to introduce support for finding the object that triggered the automation... 🤔

Susan Hauth _Jira Queen_

So Atlassian gives us a trigger for created Object...but has no way of referencing the object that triggered it?

That sounds very tedious to do a lookup and sort and what if there are multiple new objects created, that won't work.

Andrea Robbins

Two suggestions:

1. Any of the object triggers use the smart value {{object}} to access it.

2. There is an attribute type called Email that will help you out to make sure it's in the right format from the get-go

Robert DaSilva_a432as

@Susan Hauth _Jira Queen_ it looks like @Andrea Robbins is actually correct here, with her `{{object}}` suggestion. I missed that in the documentation. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/#Lookup-objects

Andrea Robbins

Last thing - I am not sure if this has been updated since I last used these, but also ensure that the rule is Global scoped.

Trudy P Claspill

Hello @Susan Hauth _Jira Queen_

The {{object}} value will give you the key for the newly created object.

You can use smart values to get data from that object, as documented here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

Marc -Devoteam-

Hi @Susan Hauth _Jira Queen_

You should be able to use {{object.Name}}

This should provide the name of the created object.

Susan Hauth _Jira Queen_

Thanks Trudy and everyone. That worked!!

Ahmet Kilic - T2T

Smartvalue - {{object.Name}} should make you happy, I guess

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