Amanda Barber Community Champion

Happy, happy Feel Good Friday! Depending on where you live in the world, today is either the Summer or Winter Solstice. Here in Wisconsin, USA, we are preparing for a heat wave - summer (and its hot and humid weather) has officially arrived! This weekend, we plan to go swimming for a bit and enjoy some indoor activities to…

Are you a natural goal getter, or do you need a bit of a nudge from your friends, family, or manager? While I love setting personal goals, working towards them methodically, and achieving them, my professional goals are another story. I often struggle to identify what to work on that will have the greatest impact on my…

Happy Feel Good Friday, Community! This week, I'm reminiscing about my own father, the fatherly figures in my life, and my husband (who is the father of our 2 kiddos.) My favorite memories of my own dad include fishing and days at the beach; learning to drive; and, as an adult, working on house projects together. 🧰 What…

For today's Feel Good Friday post, I thought it would be fun to share your favorite sweet treats! Is it candy? Chocolate, sour, or sweet? Cold treats - ice cream sandwiches, custard, soft serve, banana splits? Let's hear all about your favorites! I hope you get to treat yourself to one today! 😋 Want to contribute to the…

May is Mental Health Month in the United States, while October is the International Mental Health Day/Month. For today's Feel Good Friday, I'd love for you to share your mental health hacks, a positive story, a random act of kindness you performed or were the recipient of, or whatever brightens your mood! If you, or…

Hi all! Appreciate any advice anyone can offer on this. We're somewhat new to JSM and keep running into little hiccups! Scenario: Our customer success manager copies our support email on an outgoing message to a customer to provide visibility to support. This creates a JSM ticket. However, the customer(s) she CC'ed are not…

For this week's Feel Good Friday, I'd love to give everyone an opportunity to toot your own horn📯, brag about yourself 🎉, and give yourself a big ol' pat on the back 💪! What have you accomplished lately that you're proud of? If you can't think of anything you've done recently, what's a top accomplishment in your life, or…

Happy Feel Good Friday, Community! This Sunday is World Laughter Day, and laughter really is great for stress relief, according to the Mayo Clinic! Here's a bit of history about World Laughter Day: Dr. Madan Kataria, the founder of the Laughter Yoga movement, established World Laughter Day. The first event was held in…

Want to join in on creating some feel-good vibes and Friday fun? Comment below to select a date. When it's your turn, you can create a discussion or article. 🤩 Check out past posts here! March March 7th: Dave Liao March 14th: Amanda Barber March 21st Shawn Doyle - ReleaseTEAM March 28th: Andrew Zimmerman _Appfire_ April…

Happy Friday, Community! For this week, I'd love to hear about your weekend plans! Are you a weekend warrior who moves more, fixes stuff around the house, and plans all sorts of fun activities? Or are you the opposite and fill your weekend with restful activities? Where I live, the weather is starting to warm up and the…

It's Friday in Sydney, so I'm excited to wish everyone a Happy Feel Good Friday! This week happens to be National Volunteer Week here in the United States. I thought it would be a great way to highlight (and hype up!) how our community members give back. I also wanted to highlight the work that the Atlassian Foundation…

Hello, I've been noodling on this throughout the day and can't quite get it to work. Goal: When a linked Jira work item is transitioned (any transition), comment on any linked JSM tickets. This is what I have so far, but the commenting isn't working correctly. Before I had the branch in place, the comments were being added…

There seems to be some buzz around the cool mouse ears some Atlassian Champions are sporting this week at Team 25. Unfortunately, they're a bit of an exclusive item, but if you have a 3D printer (or access to one at your local library/makerspace/etc.), you can make your very own! The .stl files can be found here! They were…

As a Product Manager, I spend a lot of time in meetings. I’m always looking for ways to streamline my processes and communications to use my time effectively and ensure all meeting attendees feel their time was worthwhile! ⏳ I enjoy taking clear meeting notes to stay tuned in to meetings and ensure everything discussed is…

💃 It's Feel Good Friday! 🕺 I'm looking forward to starting a new series of Friday Fun posts here in the Community. For today's fun, please share your favorite memes! Keep it clean-ish, folks! 🙃 I'll go first:

I'm somewhat new to the JSM world. Currently, we're using JSM to triage incoming email support requests. We have most notifications turned off, but none of these seem to be what would prevent an initial message/ticket to be sent to the customer. Do I need to set up an automation if I create a ticket on a user's behalf?…

It's finally Friday! February flew by, and March is upon us. I'd love to hear what fun February had in store and/or what you're looking forward to in March! I'll kick us off - I'm excited to head to the Smokey Mountains with my family for Spring Break. It will be our first trip there, and I'm super excited to be heading…

I'd love to hear how you or your team members with Confluence Free or Standard are managing the three active boards limit. (Have Premium? Sell me on the cost of the ugprade...)

Jira projects house collections of work (ie. tasks, issues, tickets). The Jira boards within those projects are the visuals to help move those pieces of work from the start to the finish line. 🏁 (New here? Learn more about the relationship between projects and boards here!) How you and your team use Jira to get $&!* done…

It's 8:30 am in Sydney, Australia, so I'm kicking off Miscellaneous Monday as I round out my chilly Sunday afternoon here in Wisconsin. 🥶 Each year, the second Monday of January is recognized as National Clean Off Your Desk Day. Some years, the second Monday falls on a much earlier date, which allows us to enter the new…

JSM newbie here! I'm looking to set a workflow in JSM to reopen a ticket when a customer replies to a closed ticket. I thought I could just add a transition in the workflow from Closed to Waiting for Support and use an automation to move the ticket and notify the assignee, but I keep getting this error: I see an old, known…

July 20th was National Fortune Cookie Day! 🥠 According to Wikipedia, “A fortune cookie is a crisp and sugary cookie wafer made from flour, sugar, vanilla, and sesame seed oil with a piece of paper inside, a "fortune", an aphorism, or a vague prophecy. The message inside may also include a Chinese phrase with translation…

Atlassian is hosting a special edition of Developer Day on Tour in Toronto on September 26th! The event is a FREE, full-day, mini-conference for Software Development professionals. Spend the day with a dozen Atlassian engineering leaders and industry experts as they discuss their approach on various topics such as: *…

Hey Milwaukee ACE members! Join us at this upcoming BBQ & DevOps event on August 21st from 5:30-7:15pm. Register here: https://ace.atlassian.com/events/details/atlassian-milwaukee-presents-bbq-and-devops-milwaukee/

I'm looking for a way to track certificate expiration dates. I was thinking Jira could potentially do this with Assets, but I wasn't sure if it would work for certificates specifically (rather than tangible objects like phones and laptops). We use cert-manager for our Kubernetes certificates but need something else for our…

My company is small, yet mighty so most of these are covered by just a few of us! * ⌛ Resolve incidents the quickest, even major incidents - Jared! * ☕ Let Atlassian Intelligence do all the hard work for them as they sip a cappuccino - definitely me :) * 🎥 Name their virtual agent after a character from a movie or tv show…

Happy Friday, everyone! (It's Friday in Sydney already, so I'm posting a bit early for us U.S. folks - we're almost there, everyone!) I always love to check the National Day calendar for fun topics during standup with my teams. While checking, I noticed that February 24th is National Tortilla Chip Day! How do you like your…

Level 1: What is a Jira Project? Have you ever worked on a project and felt like it was just too much to handle all at once? We've all been there! That's why Jira is here to help. In Jira, we like to think of a project as a 🪄 magical container that can hold all of your tasks and help you keep track of them. These tasks are…

We have some Customer Success folks who would benefit from seeing the roadmap view that we've created, but they do not currently have JIRA access. Is there a way to embed the view I've created into a Confluence page (similar to how you can embed Jira roadmaps?) Or, is this on the radar for the future? I'd like something…