Automation Help - Comment on JSM ticket when linked Jira Work Item is Transitioned

Question

Hello, I've been noodling on this throughout the day and can't quite get it to work.

Goal: When a linked Jira work item is transitioned (any transition), comment on any linked JSM tickets. This is what I have so far, but the commenting isn't working correctly. Before I had the branch in place, the comments were being added to the Jira work item, not the JSM ticket. Now, comments are being added but seemingly from unrelated Jira work items. 🤔

Marc -Devoteam- · Accepted Answer

Hi @Amanda Barber

There is no JQL to specify linked issues in another project.

To make this work you need to use the same (or specific) issue link type for issues linked from the Jira work item to the tickets in JSM.

Also make sure the rule is multi project.

Bill Sheboy · Accepted Answer

Hi @Amanda Barber

Are these work items in different projects?  If so...

There are two changes needed to your rule to update the linked work item in the other project:

* In the rule details at the top, change the rule scope to multiple-project to include the impacted projects.  If the rule is more global in nature, use a global scope.  Your Jira Site Admin will need to make that scope change using the global automation features.
* Your rule uses a JQL branch to all of the work items in the HELP project.  Instead you could use the branch on linked work items for the specific type needed, or continue with the JQL branch and specify the exact work item using the linkedIssues() function.

Kind regards,
Bill