Fabian Lim Community Champion

If you've ever stared at your JSM form editor wondering why a field you know exists just won't show up — you're not alone. There's a checklist most of us have memorized, but Atlassian quietly added a fourth step that's tripping people up. The classic 3-step checklist Before blaming the platform (though, spoiler: it might…

Hi Community, In this tutorial we will show you how you can dynamically change the options of an insight object field depending on a previous insight object field selection. We'll be creating insight object custom fields that are linked to each other and display them in the portal. When a Business Unit field is selected in…

How the City of Toronto Can Build a Real Estate Portfolio Management Solution on the Atlassian Platform Real estate portfolio management in the public sector is uniquely complex. Cities must balance infrastructure investment, civic services, community needs, financial stewardship, compliance, and long-term planning — all…

In this video tutorial we share how you can create a Jira Dashboard in 3 simple Steps: https://www.youtube.com/watch?v=HMlZhBAtf-o Step 1: Create Filters Most gadgets in Jira require a saved filter to display the information. You can use the basic search or advanced search to create the filters. You can find more…

Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket can work together to manage your deployment pipeline efficiently. We’ll walk you through the steps involved in deploying code…

I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered that Atlassian's instructions are outdated and the Team IDs don’t match. In other words, the IDs in the URL are different to…

The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disrupt services and impact customers. Understanding the intricacies of Major Incident Response is essential for maintaining…

In a recent client engagement, two departments needed to collaborate while using separate Jira instances—one in the cloud and one on Data Center. Due to security requirements mandating that certain team activities remain on-premise, we chose to implement application links instead of consolidating them into a single…

HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at different stages. Each department plays a crucial role in ensuring a smooth onboarding experience, from HR and IT to facilities…

Hi Kudos Team, I noticed that in the mobile with a desktop view you cannot give users kudos because it doesn't allow you to scroll to the right when the kudos drop down is open. I have the same experience when I go on landscape mode. I'm on a Samsung s8 running android version 9. Thanks

In this tutorial, we share 3 simple steps on how to find the right smart value syntax for any custom field in your ticket to create complex automation rules. Step 1: Identify which information you would like to capture * Identify a specific field you want to capture. In this example, it;s the Time to Resolution's SLA…

I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email and chat support channels. Video Tutorial Get Your Free JSM Instance Go…

In this tutorial we showcase how you can create a Jira Service Management widget for your external website so that customers can quickly create requests. The key to having this feature enabled is to set the correct customer permissions and customer access. Once this is completed, the configuration of the widget is straight…

Hi Everyone, If you are looking to find the the right applications/plugins for your instance (Jira/Confluence/Bitbucket), I recommend you try MARS Atlas. It's basically the Atlassian's Marketplace on steroids. What is MARS Atlas? MARS Atlas is your compass in the realm of the Atlassian Marketplace. With a wealth of data…

Hi Community, In this tutorial we will show you how you can automatically set approvers from an insight object's custom field selection using Insight Management and Jira Automation. https://www.youtube.com/watch?v=J8G2gBAZg2U Automation Rule: Advanced Editing Snippet: { "update": { "Approvers": [{ "add": { "accountId":…

Hi Everyone, I thought I would share some insights on how to prepare for the Atlassian Online Proctored Exams via PSI. I have 5+ years of experience as a Jira Sys Admin and I just completed ACP-610, ACP-620 and ACP-420. Before you start your exam * Make sure you login 30 minutes prior to the start of the exam. The sign in…

Hi Everyone, For Apptoberfest I have partnered with Blended Perspectives to bring you the Category Leaders from the MARS (Marketplace Analytics Research Service) database. The report focuses on the fastest growing apps per category for their performance in the Month of September 2022.…

Hola Comunidad en Español, Este es mi primer artículo en este grupo y les quiero compartir un poco sobre el Planeta Marte (MARS). ¿Qué es MARS™? Una de nuestras ofertas únicas en Blended Perspectives es nuestra base de datos Marketplace Analytic Research Service™ (MARS™) de aplicaciones de terceros del Atlassian…

Hi Community, I will share a quick overview on how Incident Management can be tackled with the Atlassian solutions (JSM, Opsgenie, Statuspate and Insight Asset Management). Blended Perspectives at Pink22 from Blended Perspectives on Vimeo. How each module is used Jira Service Management * Creation of incidents from a…

Hi Atlassian Community, One of my favourite movies is “Groundhog Day”, where the main character lives the same day every day. His escape from the same day was triggered by his transformation into a good person. GroundHog Day: I recently watched “Edge of Tomorrow” with Tom Cruise, where it follows a similar plot, but his…

Hi There, It looks like insight customfields cannot be selected as options in the "Fields to monitor for changes" for the "When: Value Changes for" trigger. Any ideas on when the functionality will be available? Regards, Fabian

These are recommended reporting plugins that every organization should have: - Rich Filters: https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=server&tab=overview * Very easy to setup and use * Best benefit is the ability to create static and dynamic filters which is missing in Jira's…

Happy Apptoberfest! Today, I'm sharing the top 5 Paid Test Management Apps in the Atlassian ecosystem. The analysis was created by Blended Perspectives through the Marketplace Analytic Research Service (MARS) database. This is a database containing over 3 years’ worth of in-depth data on the Atlassian Marketplace. Top 5…

Hi @Monique vdB It looks like the trello holiday calendar challenge can be completed several times. Maybe it's by design. Steps to repro: - unlike and like the posts from the challenge 12 times - counter adds up as expected and get the 300 points - wait for the next day - challenge becomes available again - repeat the…

Dear Work Therapist, Our organization has been working from home since March 2020. We have delivered major projects and proven to executives that going to the office full time is not needed. Many colleages used to commute at least 1 hour a day and believe that it would affect productivity if they go back to the office. Do…

I was inspired by watching the Holiday cookie contests from the “Christmas Cookie Challenge” on the Food Network. I partnered with my five year old to take on “The Great Atlassian Bake Off competition”. I’m no baker, so I kept it simple and picked up my son’s favourite cookie dough from the supermarket. All the other…

Hi Everyone, Just a quick post on how Jira's UI has evolved. Jira in 2021 https://www.youtube.com/watch?v=efRiCMG_Nzg Jira in 2012 https://www.youtube.com/watch?v=xrCJv0fTyR8